09-03-2009 02:06 AM
I recently purchased a HP Slimline desktop which contained a Seagate 500gb internal hard drive, model ST3500620AS. A couple of days ago I booted my PC up as usual and I received an error that no OS was present. A diagnostic check of the system revealed a BIOHD-2 error. As a result I cannot operate my system. Research shows that this is an ongoing problems experienced by many users stating that if the updated firmware was not installed then a great likelihood of this happening could very well happen. Is there a way to access my data or install the firmware to regain control of the hard drive, even though it is not seen in the bios at all? I was told of a bootable CD that could accomplish this, is this true?
09-03-2009 09:21 AM
Nope, if the drive is shutdown no boot cd can help because no program can access a drive that isn't recognised.
Here are your options
1 - read my Fixed It Thread to fix it yourself
2 - RMA it for a new drive with loss of data
3 - RMA it and hope Seagate accept it's no fault of yours and they will recover your data free.
Option 1 is the best one if you are handy around a PC and electronics in general.