please help.. I just got a 160gb ST3160812AS sata with a Certified Repaired HDD on it. At first I was suspicious what this label means.. Is it secondhand HDD? So I asked the seller what is it? He told me don't know what it means and giving assure it has a one-year guarantee trade without physical damage.
As i don't really know much about the hardware terms, I took it (fool me)
First three weeks it's all good.. works fine.. then come to this last two days. it suddenly makes this loud cracking noise. unlike usual HD noise this one almost sounded like a metal plate collide with each other.. very scary
I am concerned.. though no reduced performance ever occurred but I fear it's a signal for something really bad in near future (at least in one-year span) While it's still new and no much data on it.. I plan to return it.
Please help... it's that normal on a "certified repaired hdd"? Also I've checked the S/N on the web that this HD is really refurbished stuff and will go expired by seagate worldwide warranty in 27 July 2008.
Shin, I hate to say it but your dealer ripped you off. The Certified Repair is what you get from Seagate when you send them a drive under warranty. Seagate always send back a refurbished drive instead of a new one. I would take it back to the dealer and sdemand a new one. What warranty is left on the drive? Did you check that in the warranty checker?
You will probably find that your supplier didn't rip you off. he is/was following the rules set out by seagate.
I had a Seagate 320gb sata drive start clicking in Feb 08, emailed seagate, informed that I had to talk with Synnex (australian distributers), they in turn told me I had to ship it back to place of purchase. btw, the original drive was only about 4 months old.
anyway, did as I was asked and returned it. a "new" drive was sent. the XP computer didn't even see it. tried it in my linux system, same thing.
sent that one back. it was replaced with another "new" drive on the 7th of april and guess what, that drive has started clicking too.
Both drives were sent to me directly from synnex as "new" drives, not refurbished. so It is not always the store you bought it from.
In the xp system there are (were) 3x320 gb hard drives and the others are working fine, so I know that it is not the system.
according to media reports in the 4th quarter '07 seagate is sending out repaired drives rather than new ones as replacements.
My advice to you. replace the drive with another but NOT seagate or maxtor. I have used only seagate drives in every computer I have built in the past 25 years. but no more. I'll be looking at western or maybe even samsung from now on.
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yeah.. i asked for refund. turns out the HD he sell is all repaired, green-labeled stuff. I confront the owner wether he knows or not that he sold some refurbished HD he denies it and said had nothing know about it. Even to point that Seagate just distribute it to him.
I said to myself.. This is nonsense! impossible you don't know what stuff you've been selling. He did offer me trade with new one (refurbished) or 'really' new one with additional cost. Nope.. I take the money and go shop elsewhere.
Right now i'm on seagate. still.. had been lurking for WD. or the Mybook lines.
BTW Seagate and Maxtor are one company. Most of Maxtor employees did the Seagate refurbishing.