11-08-2008 12:33 PM
OK, same problem here. This was my first and my last seagate product. I can reproduce the Problem. Tested with:
- gentoo, gentoo kernel 2.6.25-r8, on ASUS M2N32 WS Pro with sata_nv driver
- debian etch-and-half, vanilla kernel 2.6.28-rc3,on M2N-VM HDMI with ahci driver
- Updated BIOS firmware
- Switched the CPU
- Switched the RAM
- Switched the SATA cables
- Switched SATA1 jumper block on the disc
- Switched Powersupplys
11-08-2008 12:38 PM
In response to alloyking:
Whilst I do use other drives for more demanding tasks, my Seagate 1.5 TB drive is just used for my iTunes library, and is not in a RAID, and the drive fails to perform adequately for even that task - video and music playback are regularly interrupted by the drive freezing.
This drive is not even good enough for consumer applications currently.
11-08-2008 02:11 PM
Here is latest chat with support:
"We don't support drives in RAID configuration, which means that I can't tell you why the drive is acting that way as it could be an issue with the RAID itself. OSX has the problems because it is based on Unix, which Linux is based on. I've not heard of the issue on Vista, so I don't know if the same solution will work."
11-08-2008 02:42 PM - edited 11-08-2008 02:47 PM
This is a real eye-opener. What the hell does Seagate actually support? I never heard such ridiculous statements as I've read in this thread. Does anyone have experiences of how other companies deal with situations like this? I've not heard of anything similar with other brands. Maybe if Western Digital ever screwed up like this, would they too blame it on everyone except themselves?
I thought Seagate used to have a good reputation - are they deliberately trying to throw that away?
11-08-2008 05:53 PM - edited 11-08-2008 06:04 PM
11-10-2008 03:36 AM
11-10-2008 05:19 AM - edited 11-10-2008 05:20 AM
Seagate is investigating an issue where a small number of Barracuda 7200.11 (1.5TB SATA) hard drives randomly pause or hang for up to several seconds during certain write operations. This does not result in data loss nor does it impact the reliability of the drive but is an inconvenience to the user that we are working to resolve with an upgradeable firmware.
We are therefore asking customers if they feel they are experiencing this issue to give our technical support department a call with any questions.
Affected part number: 9JU138-300, 336 with firmware revisions SD15, SD17, or SD18.
Support contact information:
Technical Support in the USA: 1.800.SEAGATE (1.800.732.4283)
Technical Support in Canada: 1.405.324.4700
Other regions please go to our support web page: http://www.seagate.com/www/en-us/support/
11-10-2008 06:10 AM
I have personally suffered data loss as a result!
I've lost about 3 weeks worth of concert photos (my livelihood!) which were on 4 of these drives inside a Drobo, which was being backed up onto another Drobo containing another 4 of them.
The Drobo reported one of the drives had been removed (it hadn't, it was firmly in place), and so I ejected the drive and reinserted it to make sure.. it started to rebuild itself and mirror the data across, but still wouldn't recognise the drive was in.. so I was down the 3 drives, and a rebuild...
Then I watched in horror as one by one, each bay turned red, signifying not a failure, but the drive had been removed...
I attempted data recovery on each drive individually, taking 24 hours for each scan - only to find the files were all corrupt on the SOURCE drive!
That's when I discovered the problem, and had to face restoring from an earlier backup, thus losing recent work, onto another set of Seagates that could go at any time... one did, in the 2nd set.
I reinitialised the first set, since I hadn't got any spare storage, and wanted to get at least a partial backup of my data, in case the other seagates died.. and managed to get two sets of Seagates with my archive, almost... some files are missing of the one set.
I went out at the first opportunity, and bought some Hitachi drives, and started to copy the data from the set of Seagates.. every 2 or 3 files, the Seagates would freeze and require me to reboot the Drobo unit.. it was on particularly large image files, anything over 70mb. smaller images of about 10mb were copying ok.. so now my data was on that set of Seagates, I couldn't get them OFF the drive without it locking up!
Fortunately, the other set is letting me get the data off - but this is not a complete copy of the other set, so I have some data that I can't get at.
I'd had my drives 3 weeks when I reported it to the retailer, AND tech support. The retailer is refusing to exchange or refund, and I'm sat here with the threat of losing all my work, already having lost some, because until now, Seagate denied it, and I can't afford to have £1,100 worth of metal bricks holding my image library.
This problem CAN cause data loss, and HAS!