12-10-2008 01:23 PM - edited 12-10-2008 01:32 PM
My ST9250827AS Drives use Ramp Load and parks the Heads every ~75 Seconds.
Windows accesses the Hard Disk every couple Seconds and due to this the parked Heads will get unparked immediately.
Now i have 80000 Load/Unload Cycle Procedures in S.M.A.R.T after 1700 hrs Run Time.
Seagate says that a harddisk can handle 600000 Parking Procedures.
That means that in nearly 6 Months my Hard Drives will be dead.
I want to know how to disable the Ramp Load Mechanism to expand their Life Time.
12-11-2008 10:31 PM
24 hours later ...
... and of course no answer from seagate here.
i will wait 1 week.
if seagate doesnt give me a solution to prevent my disks from killing themselves, i will send all my drives to seagate as often until seagate sends me 100% working ones or ones with disabled ramp load mechanism.
i want data protection and no self destruct mechanism and if seagate is so dumb to use a mechanism developed by hitachi ...
really sad. i owned 10-20 seagate hdds till now and all made me absolute happy. but theese ones really destroyed my trust in seagate.
12-12-2008 05:14 AM
12-12-2008 09:53 AM - edited 12-12-2008 09:57 AM
i talked with seagate technical support via phone and described my problem. they will contact me when they have a solution.
please alanm. if you have any contacts to any technicians from seagate then please describe them the problem. its really urgent that this get fixed !!!
also google for "load cycle counts" and you'll see that nearly every hard disk corporation has problems with high load/unload cycle values.
western digital for example released a tool to enable/disable the intellipark function of their gp series.
02-03-2009 04:14 PM - edited 02-03-2009 04:18 PM
again i've waited long enough and i'm starting to get a lil bit angry. of course seagate support didnt wrote or called back.
i want support to get rid of this high load cycle counts.
in the meantime i installed a wd green power 3,5 inch hd on my friends machine and what do u think how much load/unload cycles it had in 48 hrs ??? 6 pieces. yeah s-i-x ...
my seagate have 576 in the same runtime (ca 16 hrs). that are 570 more ramp loads than wd has !!!!!!!!!!!!!!!!!!
so whats going on now?
isn't seagate able to release a tool or special firmware to disable or set own time values for the ramp load mechanism ? is this really too much ?
02-03-2009 11:37 PM
Hi, I had the same problem with an Hitacki 7K100 2 years ago, and solved it by disabling APM (power management). At that time the load/unload SMART indicator had already gone down from 100 to 29 in just 1 year timeframe. Now it is sitting at around 25, two years later.
This solution of course may not suit you, basically because configuring APM could not be supported by your drive, or the power consumption would reach unacceptable levels.. when you work on battery. However, it maybe is worth a shot. To change APM you can use several utilities, many of them free. To name a few, HDDscan, Hitachi feature tool... I used NHC (Notebook Hardware control) at that time. Google will easily bring you to the desired download page...
02-04-2009 07:17 AM
I am really sorry, it is very possible that your email(s) was/were lost by the software glitch that occurred not long ago and has caused a huge backlog of emails.
If you have immediate needs, please contact Tech Support by telephone. A short answer is that this is not a firmware issue - firmware issues occur over a wide range of drives, thousands and thousands, not one or two.
04-10-2009 12:43 AM - edited 04-10-2009 12:54 AM
now i have 147294 cycle counts after nearly 6 months. hdds are on for about ~12hrs per day.
and still no support or firmware available to fix this problem.
what the heck must i do to get "real" support ? i phoned several times in the last 6 months. "we will contact you" was the answer and of course i'm still waiting for this "contact".
why do big companies always try to hide problems instead of fixing them ?