10-26-2009 12:37 AM
Hi I am just trying to get confirmation on what exactly my problem is with my drive. Its a 500gb ST3500320AS with the Firmware SD15 on it originally. Serialnumber is 9QM1TTWY if thats relevant
I purchased it on April 21st 2008.
It recently stopped working entirely without any sort of warning. I believe it is the dreaded firmware issue but I am not 100% sure. I've done my homework(hours of it) and I just want to confirm that the 0 LBA problem is infact what I have.
My drive does the following things:
1) It shows up in the BIOS as a 0gb drive.
2) The BIOS states " Master hard disk error" on boot
3) Windows sees the drive in device manager but cannot initialize it nor see any capacity for the drive.
4)It spins and sounds perfectly normal.
I have tried many data recovery softwares but none work as they all dont recognize the drive because it "has no size".
I contacted seagate support and they instructed me to update my firmware. I did so, and the drive shows up in Drive Detect with the correct model number and new firmware version SD1A. But the drive still gives all the same errors and shows up at 0gb and is still completely unuseable and I cannot get and data off it.
Does this sound like the 0 LBA error that seems so common?
I replyed to seagate telling them that the firmware update diddnt help and they told me I could exchange it(all very well and good, I knew that already and wouldnt have bothered to message them if thats all i wanted to do).
I want my data recovered. Or some free fix so that i can get it off.
I've read a lot about people receiving free data recovery services. But I'm not sure how to inquire into that and whether or not they still do it.
Any help anyone could provide would be greatly appreciated.
10-26-2009 02:41 AM - edited 10-26-2009 02:45 AM
10-26-2009 04:34 PM
Yeah I am aware of those procedures I just want to know that this problem I have is actually one of the ones that they fix.
I was told to apply the firmware by seagate. And that diddnt help.
I can run Seatools for windows, but none of the tests pass. I see the file that you speak of in the Seatools folder but I dont understand what you want me to do with it and for what purpose?
10-26-2009 06:40 PM
10-27-2009 10:04 PM
10-28-2009 06:07 PM - edited 10-28-2009 06:08 PM
Hi mate, you are suffering the LBA0 fault, follow this guide and the links within it and you should be able to get it going again ok, make sure you update the FW afterwards or it will happen again.
SD15 is a faulty one, replace it with SD1 or SD1a, I think it's the latter you need.
10-29-2009 04:39 PM
10-29-2009 10:14 PM - edited 10-29-2009 10:30 PM