05-29-2012 06:08 PM - edited 05-29-2012 06:12 PM
There you go, I told you the company was working towards a fix, as it turns out it was a FW thing, so thx to the guys that first posted the problem, and yes that is you Xenon, anyway the fix is here now and hopefully it now makes your DM drives into the great drives they are, me and Alan have been sitting awaiting permission to release details for some time now, but as I'm just the post answerer and he the elevator when things look obviously wrong neither of us can say too much until allowed to,
Alan PM'd me about 6 days ago to say don't bother telling folks about SW and driver problems, but at the time he couldn't release any more details, I feel a bit of a mug trying to resolve the obvious when the obvious isn't to blame, I did wonder however as I run some up to date Seagate HDD's and I didn't get any issues, so to think user error is natural imo,
Anyway, I'd like to thank those who've been patient in this, I'll add I understand the actions of those who weren't but never ever think to yourself the company doesn't care, it does, I do and so do the Admin/Mod team.
And finally, TF it's over.
06-03-2012 05:33 AM
Well from a personal level this is how many thank you's I received after the FW was released,
Bear in mind I tried to eliminate all the stupid things, all the config things and raised the issue up higher to the correct eyes so a fix was put in motion,
I know some have thanked Alan, and some thanked me on the way through so those people should disregard this reply,
But here is the figure from both board and PM's
Yep a big fat nothing, so upon thinking about it I'm considering if I want to continue helping anymore, and don't worry I don't directly blame you, you are a product of modern humanity as the thread showed, I got abuse from some, I got replies calling me an idiot who doesn't know, well see it this way how do I know if a user is competent or has dropped a drive, how can I see if that 3TB is hanging off a 12 year old PC, simple answer is I can't and it's difficult to nail everytime first time, then we have the I'm not telling you my spec's because I know I'm running too much hw off an old low watt psu, or I don't want to tell you that I was downloading stuff I shouldn't and when I opened a file it destroyed my O/S but I'll blame the HDD anyway, can you imagine how sickening it is to read how the HDD is always to blame, I could go for this if I had none of the drives myself, but I do have them and I get zero trouble from them, anyway in this case there was a FW issue, in most other's it's called I think I know how a PC works but in reality my tech level is the 4 screws that hold the drive in the case and then wonder why it isn't working, one of my recent ones is a user whose having mouse freezing issues, he's cloned a normal HDD to a Hybrid SSD/HDD using a 5 year old O/S and would not have it that his problem is a combination of an aged code and trying to use something configured for one standard on a totally different and new standard, this is what I've been up against all this time and I think I'm about burned out now, it's become like reading the newspaper that only covers murder and vice stories,
Anyway for those that have along the way said thanks when helped over the time I've been here, I do appreciate you doing so, and also the people who bothered to come back and say it worked and ticked the solution box,
I got quite a lot out of this also, my knowledge prior to 2009 when my Maxtor 500GB bricked on me wasn't that great, since then I've gained information on a whole host of things to do with HDD's both from reading up on problems to things other Guru's and user's have written, I've learned tricks from Fzakbar on how to **bleep** and tuck to get extra life from drives, many of the utilities I use I didn't know of until he posted links for them, then there's the kindly supplied drives I've received from Seagate so I could stay in the game as the techs advanced beyong format it and load it, the team you don't really see behind the scenes i.e admin and mods has been a great experience of friendship, so all in all for me I've gained a whole new field of knowledge simply because my drive refused to get out of bed one morning,
Anyway good luck with your future PC experiences, and if I can give you one thing that will set you on a good path in life it is.....always say please and always say thank you when helped, sadly in todays world the whole concept seems to be being thrown out the window, at my age I remember people who were up to 60 years older than me when I was 20ish, I remember how sweet they were, how nice they were, today they are now dead but the replacement of them is an impatient self serving disregarding disrespectful item that I would sooner not interact with,
A man is a sheep, what his leader's do he does, so if his leader is good he will be good, if bad he will be bad, for those now wondering what I am on about, if you want to raise your bar get researching WW2 and Hilter subjects, see Hitler from his beginnings, see what caused him to become so hateful, see it through to the end in 1945 and see how the carving knife came out once Hitler was dead, who was having what etc, failure to know the past is a recipe for disaster in the future, all these things should never be forgotten, many things are going to happen in your lifetime, you have the wealth flip to Asia, wait until these countries all fall out over money, and remember it's not a 1 ton bomb anymore it's a Megaton bomb that levels everything in a matter of seconds, the only way this can be avoided is if man stops craving money to the degree he will do anything for it, there's much much more I could add to this but I don't have the time, nor do I expect everyone to get it, so if global warming is for you then carry on sucking the sand out of the ground while laying an egg, if not then you have a chance to make a break for freedom, even if that freedom is only the size of your mind, you will have somewhere to escape to when you can't stand it anymore,
Finally so you can grasp my message fully
One is bank robbery, the second is vice sex crimes especially against children, two men are convincted who gets the larger sentence?
The one who stole money, because that is where man is right now, the safe return of the money is more important than the safe return of the sex victim.
Sad isn't it.
06-05-2012 07:29 AM
I'd offer my thanks, but unfortunately this FW release doesn't fix my ST2000DM001 with firmware CC9D, like many other users out there. It's really disheartening to sit past the retailer's return date in hopes that Seagate would have released a fix for my drive, have them release a new firmware, and not have it applicable to my drive. A solution would be to return my drive to Seagate for a replacement under their warranty, but I find that rather unfair to me because I'd have to fork out more cash for shipping.
06-05-2012 03:09 PM
I appreciate the parting with the folding aspect of it, I really do, I would like to think this is being worked out now anyway so everyone is happy,
There are however a few different versions hooking around, you have a 3TB 3GB/s AS model, a 6GB/s AS model and the DM's, the 3GB/s drives generally find their way into the externals,
However, what my point really was was that the staff and myself here are all part of the get it fixed team, we didn't design it, break it or configure it wrong, now some have had a fix already but the speed to moanis way faster than the speed to say thx for the assistance.
Get your serials to Alan mate and that should help pin point what needs changing faster.
06-13-2012 01:38 PM
A member from Seagate took notice of my posts, contacted me and set up an advanced RMA. I really appreciate the response and the service. Definitely glad I held out from returning my drive originally.
Cantbecanit, I wasn't directing my impatience or frustration at you, if it came across that way in the last post. You've been a lot of help and I've been supporting your posts since I first had this issue.
Again, I want to commend Seagate's customer service, by far one of the best I've dealt with.