02-20-2010 05:15 AM
I have a problem, that Seagate does not seem to have an answer for through 2 chat sessions.
I presently have 2 Maxtor drives installed, with another Seagate drive on the way to replace one of the Maxtors, so I DL'd Seageates DiskWizard in preparation. I read through the tutorials linked above. It certainly looked just like Acronis True Image, which I already have installed.
When I installed DiskWizard, I get this error:
Quotebject handle is not registered. (0x120023)
token = "[fobject.dll]0x3"
Tag = 0x64FCE83AAF5E4307
There is an option to "ignore", which I did. The GUI would open, but there is no program funcionality, except "help". I uninstalled DW, and was prompted to delete a "Acronis Secrue Zone" partition, which, sadly I did. I reinstalled DW, & had the same error.
I opened a Seagate support chat session. They advised me to uninstall & reinstall again. I did that, but this time I DL'd a fresh copy from their website...thinking I may have had a corrupt DL the first time. Same error.
I opened a 2nd chat session. This time they told me to DL Maxblast, because DW was not seeing the Maxtor drive. They also told me that my Windows Installer should be updated to v.4.5. I have looked for the version #, but can't find it. I see the "windows installer" folder, click properties, but it does not show version#, but the file was created in Nov 09, so I believe it is up to date, since I have not experenced ANY install problems with other programs.
Maxblast has the same error, with NO program functionality. I opened Acronis, & now it says it needs to be reinstalled. Apparently, when DW prompted me to delete the Acronis secure zone, it rendered that program useless. I can't find my Acronis disk to reinstall.
So now I have 3 programs that are ALL useless...and all 3 are based on the Acronis platform. I suspect that there is a compatability issue with DiskWizard\Maxblast, when you have Acronis installed. I have not uninstalled Acronis yet since I don't have the disk, but maybe removing Acronis, would cure the problem, & DW would work.