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Hawaii Tom
Posts: 7
Registered: ‎11-25-2009
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64 Bit manager does work now in Win 7 (thanks), but Custom Sync only sees Personal Folder

[ Edited ]
I've been using Win 7 since beta, and now have clean installed full released W7Pro on 2 HP DV7 laptops. Got 32 bit Seagate Manager to work with 320 GB FreeAgent Desk using included software on original laptop (32 bit OS). Did both a backup and a Custom Sync, where I was able to choose any folder I wanted on the computer to backup. I just bought a new 64 Bit machine and downloaded new 64 Bit Seagate Manager. Using new 500 GB FreeAgent Go I bought yesterday. Backup works OK but Custom Sync only lets me see Personal Folder. I have always created a "D" drive partition on all my computers to save all my data separate from the OS. 64 Bit Seagate Manager (v 2.2.50) is not showing me that drive (or anything besides Personal Folder) in Custom Sync mode, though it sees all my drives fine, even flash drives, in Backup mode. I want to use Sync on this computer like I use it on my original one. Is this a known bug in 64 bit Seagate Manager?
Message Edited by Hawaii Tom on 11-25-2009 01:58 PM
Regular Visitor
Hawaii Tom
Posts: 7
Registered: ‎11-25-2009
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Re: 64 Bit manager does work now in Win 7 (thanks), but Custom Sync only sees Personal Folder

Please, this has been posted since 11/25, but has gotten no comments yet. This is very important. Here is some additional info I have discovered:

My problem is that Sync is working differently on my 2 different computers. On my original, 32-bit Win 7 HP laptop, the program that came shipped with my FreeAgent Desk was able to see all drives on the computer in both the Backup and Sync sections of the program, including all SD cards and Flash Drives. I was able to choose to backup any folder I wanted in either part of the program. When I was happy with Seagate, and bought a second FreeAgent drive to backup my newer 64-bit Win 7 laptop, at first, I got the "32-bit software doesn't work" error messgae. I downloaded the version that works on 64-bit, and that is when my problems started. At first, the Backup section of the program saw all the partitions of all drives, hard or flash, just like the 32-bit program, but the Sync part of the program was totally screwed up. The only choice it presented me was "Personal Folder". I did not see any actual drives at all, hard or flash. I believe that one of the issues is that the Sync program doesn't recognize partitions on drives that are formatted Dynamic, rather than Basic. The reason I say this, is that when I added a second drive to my laptop, and formatted it all as one Basic Partition, then Sync could finally see it, and when I added a second, basic partition, it saw that as well, but still does not see the partitions on the original factory drive, or any of the RAM-based media which works fine when I move them to the 32-bit computer. Something is clearly wrong with the 64-bit software, and I think Seagate needs to be aware of these issues.

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juliasmith
Posts: 3
Registered: ‎12-07-2009
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Re: 64 Bit manager does work now in Win 7 (thanks), but Custom Sync only sees Personal Folder

I am using windows 7 n using 64 bit manager but i never had such issues

 

Regular Visitor
Hawaii Tom
Posts: 7
Registered: ‎11-25-2009
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Re: 64 Bit manager does work now in Win 7 (thanks), but Custom Sync only sees Personal Folder

[ Edited ]
Confirmed! 64 Bit Seagate Manager Sync program cannot recognize Dynamic Disks! My laptop's Seagate 500GB drive came preformatted from HP as Dynamic. Once I backed up everything on it and changed it to a Basic disc in Windows Disk Mananger, Sync can now see it. It still does not see SD cards or Flash Drives. The Backup program has always seen all drives, including RAM-based. This seems to just be a problem with the Sync side of the Manager program.
Message Edited by Hawaii Tom on 12-10-2009 01:14 PM