FreeAgent Products

[Lee54]

I recently purchased the Seagate FreeAgent Go external drive for my computer at work, and I was so impressed by its performance (and especially its 5 year warranty) that I bought one for myself at home.

And... so I was shocked, dismayed and appalled that the Seagate Manager software (which I felt had really useful options and good performance) could not / would not install on my 64-bit laptop.

This has motivated me to add my ANGRY comments to this forum - which would be the first time I have added to any forum anywhere. I am just a regular computer user, not any kind of techie.

Reading some of the posts at planetamd64.com under the topics of "Tell Seagate we want 64 bit support," "External hard drives with x64-compatible backup software?" and "Seagate Drops all x64 support from Seagate Manager," I am seeing conflicting information. Is there a version of the Seagate Manager software that DOES work in Vista64? Or is Seagate completely ignoring the need to develop and release such a thing?

I like this software. It is the reason I bought the 2nd drive. Is this now an expensive paperweight?

[ooohhhno]

Same problem as everyone else.  I won't deal with it.  I still have 10 days to get it back to Frys and get my money back and find another brand.  I have a Seagate FreeAgent that works great with my 32 bit system but not my 64.  This shocks me a bit :-)

[UziUzi]

Great.

 I"ve bought 4 Seagate  FreeAgent drives over the past 2 years or so.

 Now I"m not very happy though.

 I just upgraded to 64 bit Windows 7 and came here to find out how the heck I could get the 

Seagate FreeAgent Launcher to properly work so I could adjust (turn off) the annoying lights on the drives, and adjust

the other paramaters I could do under my Windows XP setup with the same software.

 I see there is no solution. 

 I'm very unhappy with this as now I have to be darn sure I keep a darn XP install around so I can boot to it to

just do this simple task.

 Why has Seagate fooled around all this time and not supported 64 bit properly? 

Anyone with half a clue that is installing WIndows 7 will be doing so with 64 bit version. 

 It would seem to me the people at Seagate would be savvy enough to realize this and have been ready. The 64

bit systems will increase and you'll just end up making more customers angry.

 I know as of this post, I will not buy another Seagate USB product until you manage to figure out how to support

your product.

 A solution is not forcing customers to boot to old XP 32 bit installs to run maintence/utility software.

 That would be a Mickey Mouse solution. Seagate is not a Mickey Mouse company is it?

[AlanM]

Uzi,

Did you uninstall the software, reboot the PC, then reinstall the newest version of the software?

[witheas]

Wow! So the Seagate Manager 64 bit problem has been around since 2009, and still not fixed?

I bought two Seagate Go drives last year (2011), and can't install the backup software (Seagate Manager) now that i upgraded to 64 bit win 7.

What really annoys me is the knowledge base instructions that ask me to "apply" to the Seagate Technical Department to get access to functioning software!

Not only apply, but first Seagate requests I perform a smaller technical proceedure to find out the product serial no. Then the application itself in the stiffest, worst contact-form I've ever seen at any company. THEN I am asked to go through some 40 or so recommended Knowledge Base articles before I submit the application.

I really didn't think Seagate was this kind of company.

[witheas]

Hey - And why did Seagate just give me Death as my personal image/icon?

C'mon - I'm angry at the moment but I am not Death.