Just bought this. Expected it to work in conjucntion with my Dell PC (Windows XP) but have two problems. When switching PC on from cold, the drive lights up, the PC starts booting but stops after about 5 seconds with just a flashing cursor on the screen. The only way forward is to turn PC off and then on again and it boots up normally. But then the drive is not recognised and so I have to power off the drive and plug it in again. Then alls well an the drive works fine, Until I come to turn off the PC - then the PC shuts down like normal but the drive doesn't. It continues spinning. So I have to unplug it again to shut it down.
If I leave the drive unplugged from power when I start up the PC then I have no problems. Once the PC is fully booted, I can power up the drive and it is recognised as new hardware and works fine. When I close doen the PC if I first "Safely Remove Hardware" then everything shuts down fine.
Am I wrong to expect the drive to work in syncronisation with my PC? What can I do to fix it? I have tried changing the boot up parameters in the BIOS (F2).
Exact same problem I've had since I bought the drive. I decided to keep it because of the low price. But since the drive won't work from a cold boot of the computer, I can't recommend it for anything other than home use for patient people
I fixed the problem where my computer failed to start from a cold boot when the Seagate FreeAgent 500 GB external USB drive was installed. I have a Dell 8400 running WinXP Pro Sp2.
I bumped into the solution in a Seagate KnowledgeBase article about the computer failing the P.O.S.T. That's when I realized that the black screen with the cursor sitting in the far upper left corner is a symptom of P.O.S.T. failure.
When your computer starts from a cold boot, press the key or key combination that brings up the Boot Menu (F2 on mine). You will see a list of bootable devices arranged in the order they will be searched for a bootable partition. My computer's boot order was:
1 Onboard or USB floppy (not present)
2 Onboard SATA hard drive
3 Onboard IDE hard dirve (not present)
4 Onboard or USB CD-ROM drive
5 USB device
That last item, number 5, USB device, is the source of the problem. I highlighted the number 5 on the menu and pressed the space bar. This removed USB device from the boot order. After that my computer with the 500 GB FreeAgent external USB drive boots just fine from a cold boot even when the drive is attached and powered.
Seagate really ought to have this in the instructions. Here we have a situation where Seagate neglects to tell its customers that in order to use the drive properly, they need to change the default BIOS setting on computers with standard configuration from the most popular PC manufacturer.
I have to apologize for my previous posting. I was sure last night that my procedure had cured the problem of cold boot failing when the FreeAgent 500 GB external USB drive was plugged in. I tried it several times and it always worked. However, tonight when I started my computer it again failed to cold boot when the Seagate drive was plugged in. A reset allowed the computer to boot, but then the drive was not recognized. I had to unplug the drive and plug it in again before it was recognized. I did verify that my BIOS settings were unchanged from the settings I used yesterday.
So I am back to square one with no solution to the cold boot problem. I do not know of any solution at this time other than to pull the plug on the drive before doing a cold boot and then plugging it in once the computer has booted.
I had been looking at the boot up sequence in the BIOS on my Dell as that seemed to be the problem. "H"s comment made me look further and I've fixed it. Leastways I've been booting and rebooting all morning and its been working fine. Powering Up when I switch on and drive accessible, and Powering Down when I switch off. How? Well on the Dell its like this:
Get to your BIOS set up (F2) or whatever. Look for Onboard Devices, then USB Controller. On the Dell there are three options: OFF, ON, and NO BOOT. Default is ON but if you change it to NO BOOT everything works properley. I guees that means that if you wanted ever to boot from a USB connected device you'd have to change it back but otherwise its fine.
H - mine is also a Dell 8400 and so you should be OK
Ok, so I've searched through this site and the area for "support" (they conviently don't work on Sat. or Sun.) and I've read through the forums. I need help. I'm running MS Win XP Pro on a laptop PC. I installed (or at least I thought that I installed) the FreeAgent Pro 500GB ext. hard drive (USB/eSATA). Everything software wise is internal of the drive so with the "plug-it-in" business I let everything run and then I was prompted to restart my computer. Once the computer powered up (notice it didn' t 'start up') I get the usual start up screen (black back ground with Win XP scrolling bar thing) and in route to the log-in page it freezes. The next screen (where it just freezes) after the black one with the scrolling bar is the blue Win XP screen that your usally only going to see for a split second. This is where my computer just sits FOREVER! I even let it sit here (just to make sure that I wasn't just slow) ALL NIGHT! I can't even properly shut-down. I can only do hard shut downs. I changed my boot order to disable the USB devices, I even unplugged everything else that I don't need to start-up. I don't want to boot from the windows XP installation disk and the tech support is closed until Monday. (I even have to use someone else's computer to write this. PLEASE HELP!
I also have a laptop (Toshiba) running XP Pro but I have had no issues with the Seagate when its plugged into that. I've tried to reproduce your problem but it just works fine every time. I'm no expert but my course of action would be to fiddle with the BIOS and start up process as you have been doing. Can you RESTORE your laptop to an earlier setting (before the drive was introduced to it), get it working OK and then try again?