09-20-2012 08:13 AM
09-20-2012 01:55 PM
But the easiest way is to look on the label fixed to the drive. There is a Part Number (PN) which identifies the drive.
The Serial Number (SN) is unique to your drive and should not be made public, except to Seagate support.
It is useful to quote the PN if your problem is specific to the drive model. But not being recognized is a generic problem and your PN probably isn't helpful.
There are two parts
1. Is it recognized as a USB device? check in Device Manager under Disk drives or Universal Serial Bus Controllers?
if it is not recognized there then there is a problem with the cable or power to the drive or a hardware fault.
2. If it is recognized as a USB device, does it show in Disk Management? Maybe there is a problem with the filesystem making the drive unreadable or maybe it is as simple as the drive letter is not available and you need to asign another drive letter.