FreeAgent Products

[cbrchrt]

Hi,

As I think this is a Microsoft issue, I've posted this message originally in http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/703d58e6-b7d1-4525-8985-6f6e2b99b6a2/.

But as this is going on unanswered for a very long time I've decided to post it here as well.

I have already tried what is described in http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=205071

Thanks.

==================================================================

Hi,

I am using Windows 7 RC x64. When I connect my Seagate FreeAgent Go usb drive (NTFS) and use it for some time, Windows doesn't allow me to eject it anymore. I get the following message:

"Windows can't stop your 'Generic volume' device because a program is still using it. Close any programs that might be using the device, and then try again later."

This happens even if I all my (visible) programs are closed, even Explorer.

If I try to find who is using drive E: with ProcessExplorer (http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx), I get nothing. But if I use LockHunter (http://lockhunter.com/?ver=&vertype=pro&sm=main_window_64) the following handles appear:

System
  e:\$Extend\$RmMetadata\$TxfLog\$TxfLogContainer0000000000000000002
  e:\$Extend\$RmMetadata\$TxfLog\$TxfLog.blf
  e:\$Extend\$RmMetadata\$TxfLog\$TxfLogContainer0000000000000000001


I also noticed two diferences when I compare my FreeAgent to a regular Kingston DataTraveler flash drive (FAT32):

1) Only when using DataTraveler drive I can see an "Eject" option in Explorer's context menu. For FreeAgent I have to go to the notification tray usb icon.

2) When I run "fsutil fsinfo drivetype E:" I get "removable" for DataTraveler but "fixed"(!) for FreeAgent.

I hope someone can help, I am tired to restart my computer everytime I have to remove my drive. Thanks in advance.

==================================================================

[hereim]

Hi cb,

I'm not a computer expert but I checked the file types of the Free Agent and a Memory Stick I have and they are different. The Free Agent file type is "NTFS" and the Memory Stick is "FAT". Also checked a 4gb flash drive I have and the file type is "FAT 32".

Checked my hard drives, the file system is also "NTFS". When I click on the removal icon, it lists the Free Agent and the flash drivre but not the Memory Stick or internal hds. Maybe try reinstalling your drive, it may not be getting recognized. Hope this helps.

Good luck

[roboinfo_19]

Same here.  Even the documentation does not refer to undocking or ejecting the drive.  Will Seagate be addressing this in the near future???????  Has anyone out there encountered the same issue and developed a solution?  Thanks much!!!

[roboinfo_19]

Thanks hereim,  however my drive shows on the list of drives, backed up as expected, runs as expected, but does not respond with requests to eject neither on Vista Business nor XP.  Perhaps recognition of this was the motivation for the significant markdown?

[rgnicol]

I've got the same issue.  1.5 TB Seagate FreeAgent Desk.  My computer will not reboot (hangs) if the drive remains connected.  When I try to eject the drive the message appears that it is being accessed by a program which I cannot identify.  I simply have to pull the plug.  I'm worried that this will corrupt my stored data and perhaps damage the drive.

[Valera_]

This is my copy from MS forum:

"

I confirm the problem too !

Proccess Explorer v12.03:

System process:

J:\$Extend\$RmMetadata\$Txf

J:\$Extend\$RmMetadata\$TxfLog\$TxfLogContainer00000000000000000001

J:\$Extend\$RmMetadata\$TxfLog\$TxfLogContainer00000000000000000002

J:\$Extend\$RmMetadata\$TxfLog\$TxfLog.blf

J:\Films

Seagate FreeAgent USB Device 1TB

USBSTOR\DISK&VEN_SEAGATE&PROD_FREEAGENT&REV_0132\2GEYGX5F____&0

USB\VID_0BC2&PID_3008\2GEYGX5F____

System process:

H:\$Extend\$RmMetadata\$Txf

H:\$Extend\$RmMetadata\$TxfLog\$TxfLog.blf

H:\$Extend\$RmMetadata\$TxfLog\$TxfLogContainer00000000000000000001

H:\$Extend\$RmMetadata\$TxfLog\$TxfLogContainer00000000000000000002

svchost.exe:

H:\System Volume Information\tracking.log

(O-o-o-o-ooo. System Restore turned off)

H:\$Extend\$ObjId

Seagate FreeAgent USB Device 2TB

USBSTOR\DISK&VEN_SEAGATE&PROD_FREEAGENT&REV_102F\2GEWVN0E&0
USB\VID_0BC2&PID_3001\2GEWVN0E

I have:

OS : Microsoft Windows 7 Enterprise Edition x86 (Build 7600 + Last Updates)

Administrative rights : YES

Motherboard: ASUS M4A89GTD Pro/USB3

Processor name : AMD Phenom(tm) II X4 945 Processor

Processor cores : 4 (all available)

USB:

USB device : Standard OpenHCD USB Host Controller

USB device : NEC Electronics USB 3.0 Root Hub

USB device : NEC Electronics USB 3.0 Host Controller

(Where button : "Convert to plain text" ??)

--------------------------------------------------------------------------------------

Added info:

Not MS Drivers: native drivers of Asus motherboard DVD :

   AMD usbfilter.sys driver 1.0.14.96 2009 (WinDDK)

   NEC nusb3xhc.sys & nusb3hub.sys 1.0.18.0).

There are no Asus software updates and no Seagate firmware updates . Windows Update also found no updates

PS

After 4 hours Windows unplugged Seagate 2Tb successfully )) But 1Tb still not.

"

Saturday, July 10, 2010 12:41 PM

http://social.technet.microsoft.com/Forums/en/w7itprogeneral/thread/703d58e6-b7d1-4525-8985-6f6e2b99...

[Xerxes]

I also have this problem sometimes (I use XP Pro), usually I close all folders or programs that may be open or accessing the disk - I also always switch off the Indexing-service on external FreeAgent drives when setting them up after purchase by using 'Disk Management'.

Anyway the process is 1, 2, 3 easy.

1> I load up 'Task Manager' - select the <Processes> tab..  In there will be 'explorer.exe' - select this process and click on <End Process> -- the screen background will disappear leaving just 'Windows Task Manager' program showing (this is normal).

2> Go to the 'File' menu of 'Task Manager' and select 'New Task (Run...)' -- in the box that opens up, just type in explorer and then click OK -- this restarts explorer.exe and the background screen and all usual icons etc. will show up again, wait a moment or two.

3> Now try the 'Green Safe Removal' icon at the bottom right of screen - this should respond successfully nearly immediately.

Good Luck

[Valera_]

Xerxes wrote:
I also have this problem sometimes (I use XP Pro), usually I close all folders or programs that may be open or accessing the disk - I also always switch off the Indexing-service on external FreeAgent drives when setting them up after purchase by using 'Disk Management'.
Anyway the process is 1, 2, 3 easy.
1> I load up 'Task Manager' - select the <Processes> tab..  In there will be 'explorer.exe' - select this process and click on <End Process> -- the screen background will disappear leaving just 'Windows Task Manager' program showing (this is normal).
2> Go to the 'File' menu of 'Task Manager' and select 'New Task (Run...)' -- in the box that opens up, just type in explorer and then click OK -- this restarts explorer.exe and the background screen and all usual icons etc. will show up again, wait a moment or two.
3> Now try the 'Green Safe Removal' icon at the bottom right of screen - this should respond successfully nearly immediately.
Good Luck

Very cool! There is more simple method!! User can reset PC !

:LOL:

[faramir]

The same here. After first attach there are handles in System process on Windows7 x64 (H: is my GoFlex disk letter):

H:\$Extend\$RmMetadata\$Txf

H:\$Extend\$RmMetadata\$TxfLog\$TxfLog.blf

H:\$Extend\$RmMetadata\$TxfLog\$TxfLogContainer00000000000000000001

H:\$Extend\$RmMetadata\$TxfLog\$TxfLogContainer00000000000000000002