FreeAgent Products

[buzzdiya]

Rob - did you get a solution? I have the same problem with my Mac.

[adaycare101]

I am having the same trouble with my computer not seeing the hard drive. One thing I have found that sometimes works is to plug in the hard drive into the computer, unplug the hard drive from the power source, plug it back in and then check to see if its working, then unplug the USB cable from the back of the hard drive, plug it back in and check again, wait 2 to 3 minutes, it still not working, repeat these 2 steps one more time.

If still not working,

turn off computer and unplug the hard drive, as computer is starting up and saying windows is about to start, plug in the hard drive.

If still not working,

repeat the steps from before and keep fingers crossed.

Doesn't work all the time, but 2 or 3 times a week, I can access it doing this, some days I just give up as its not hooking up to the computer.

Hope this helps.

[vivian]

I am having a trouble on FreeAgent Go 320GB, after it kept making beeping noise then i unable to access it. i have try to check the storage disk management but it never show out. can anyone help me? operating system XP 

[Lacey]

I have had the exact same problem! Flashing lights and beeping but no recognition by my laptop that it exists. I am not optomistic that there is a solution to my problem after reading your post! Have you managerd to resolve your problem?

[Lacey]

I have exactly the same probem, flashing and beeping but no recognition. HAve you manasged to sort it or should I resign myself to the fact that I have lost all the photos etc that were on it?

[MapleTree]

Hello,

If the drive is not detected by the computer, I would recommend trying the drive on another computer. Here is a knowledge base link with some steps to try.

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=211851&NewLang=en&Hilite=external...

For those using Mac Operating System, here is a link for some steps using Mac as well.

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=213059&NewLang=en&Hilite=external...

Let us know if you have any other questions.

[Lacey]

Hi, thanks for the comments. I already tried on 2 other computers and had the same issue, therefore I am certain the problem is with the drive itself. Have tried to use the SeaTools diagnostic tool but even this cannot detect the drive!

Any other suggestions? 

Thanks again.

[MapleTree]

Hello,

At this point, you can use this link to see if the drive is under warranty. If it is, you can process a warranty replacement.

http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=Test_with_SeaTools_and_Submit_Return&vgnexto...

If you cannot test the drive, on that page go under step 2 and click (help I do not have Seatools test code). After that you will get a list of the codes. You can use a code out of that list to process the return. If for some reason you are unable to process the return online, you can call our Warranty Department direct at (1.800.732.4283) and we will be more than happy to process the return for you. If you need data recovery options, data is not covered under warranty, but you can contact Seagate Data Recovery at 800-475-0143 for recovery options.

Thank you

[scrambleeggs]

oh my gosh...Mine is no longer working too ..Oh and it has only been A WEEK since I purchased

[Andrek79]

Alan, you will find some information with my Drive.  It has NEVER worked.  Picked it up for a PS3, and the USB seems to see it, but it doesn't recognize as a drive.

---===>Device Information<===---
*!*ERROR: no String Descriptor for index 3!

ConnectionStatus:
Current Config Value: 0x01 -> Device Bus Speed: High
Device Address: 0x03
Open Pipes: 2

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

===>Device Descriptor<===
bLength: 0x12
bDescriptorType: 0x01
bcdUSB: 0x0210
bDeviceClass: 0x00 -> This is an Interface Class Defined Device
bDeviceSubClass: 0x00
bDeviceProtocol: 0x00
bMaxPacketSize0: 0x40 = (64) Bytes
idVendor: 0x0BC2idProduct: 0x5030
bcdDevice: 0x0100
iManufacturer: 0x02
*!*ERROR: no String Descriptor for index 2!
iProduct: 0x03
*!*ERROR: no String Descriptor for index 3!
iSerialNumber: 0x01
*!*ERROR: no String Descriptor for index 1!
bNumConfigurations: 0x01