02-28-2011 08:53 AM
I just purchased a Seagate FreeAgent 500GB External Hard drive about 1 1/2 weeks ago and already it's no longer working. I've followed the tech support in the forums and over the phone and to no avail. I am so dissapointed in this product. What type of product stops working in less than 2 wks. I have downloaded over 400 pics and now they may be lost forever. I've tried 2 computers at work and a computer at my mothers house and it still doesn't work.
I contacted Data Recovery and they want $700 and that's just the starting price.. Can you say ridiculous?! I am returning this drive and purchasing another brand..
03-04-2011 08:49 PM
Mine is doing the SAME THING!! Does yours say "The parameter is incorrect"? The thought of losing everything I put on the drive "to keep it safe" is killing me
03-07-2011 09:22 AM - edited 03-07-2011 09:23 AM
Please try our external drive troubleshooter - http://www.seagate.com/www/en-us/support/troublesh
If the troubleshooter doesn't resolve your problem, could you please post the report from Microsoft's UVCView utility?
When do you see that error message? Please give as much detail as possible of what is happening.
03-08-2011 10:54 PM
Hi Alan. Name is Steve and I'm having much the same problem as described in this thread. Have a Freeagent Pro 500GB p/n 9NL7A6-510 that I using to transfer files from an older PC to a newer one. Both PC's are running WinXP serv pk 3 and are both up to date. I had the Freeagent Pro connected at work just fine, brought it home and plugged up to old computer. It was recognized fine, moved files over to it (filled it up almost with only 100MB free space left). Disconnected from old computer and that was the last time either computer has 'seen' it. It powers up fine (assuming that when the power is plugged in and it lights means power is flowing). I have tried three different USB cables. I tried the external hard drive troubleshooter to no avail. Device Manger does not see the drive at all, not in drives or 'others'. I did downloade the USB Device Viewer you suggested in the other thread but am not sure exactly what to post here. When I run it, it shows all the USB ports and they are all blank or not filled. One does say something about power, but I'll let you look at it.. You know more about this thing than I do! Thanks for any help you can give....
03-09-2011 06:55 PM
Hello to one and all!
I recently purchased a pair of 1.5TB FreeAgent GoFlex external hard drives. Although I do not have (yet) as bad of a problem as other users, I do have an issue of having both drives beeing accessed under Windows 7 x64 (Ultimate Build 7601) with Service Pack 1. I originally had this hard drive encrypted with a 768-bit key using TrueCrypt.org, and for some reason or another my ASUS Notebook utilizing a simple (updated to latest firmware AMI BIOS, did not like using vaults (fully encrypted hard drives)! So, I reformatted all of my hard drives (incidentally my notebook came with a pair of SATA Seagate hard drives 250GB and I increased the capacity of one drive to a 500GB Seagate SATA for a total of 750GB internal) with SeaTools, including the 1.5TB GoFlexDrive (the other GoFlex 1.5TB was not touched ), and recently (last week) installed a clean copy of Windows on my 250GB internal Seagate HD. Now none of my drives are encrypted.I do not know why, I kept getting BSODs all the while my drives were incrypted (all but the Windows system drive C). Most I can figure is that the simple AMI BIOS did not like encrypted hard drives. (My ASUS notebook specs can be found here, FYI.
Anywho...when I tried connecting both Seagate 1.5TB hard drives together using (and even not utilizing) a D-Link 7-port powered hub, Windows 7 was able to read and write to the only first 1.5TB Seagate GoFlex hard drive and only "see" the second 1.5TB GF drive. WHY? My ASUS computer can read and write to all of my hard drives including one 1.5TB hard drive. I have over 3TB of hard drive space that Windows 7 x64 can read and write to on various hard drives not including the other 1.5TB Seagate GoFlex hard drive, simultaneously.
The issues that I was reading about brought up a couple of questions as time goes by and I, like most of us do with our hardware, take these drives for granted.
First, how am I going to backup my 1.5TB hard drive if Windows cannot see it?!?!???
Second, what is the rate of failure for these drives and the life expectancy when used on a daily basis versus storing the data on the drive and not accessing the data a year or two from now?
I have hunted for answers just like the others that have posted within these forum walls and I have not found any answers to my questions.
I am left with this naging question ... am I to have the same results as these other poor segate users? Are my drives going to fail me 2, 6, or even 12 months or more within the near future?
I hope not... I have lost terrabytes of data in the past and I was lucky to retrieve most of it back from other sources.
FYI, for the other users...I have been using Auslogics' BoostSpeed 5.5.x (which is their flagship program, I think ) for a few years now and I was able to recover whole hard drives with the data recovery program included with BoostSpeed. It took me quite a little while to settle upon BoostSpeed because I did not like the way that 98% of the programs out there that claim that their registry program is number one is actually junk. But I hope that helps someone in recovering at least some of what he or she lost.
Disclaimer: I make no guarentees on what or how much data you recover, mind you!
03-10-2011 06:12 AM
Thanks for the tip SpirtWolfe...will have to look into Auslogics' BoostSpeed 5.5.x
I was hoping not to have to delve into the world of 'data recovery', because it seems to me that this should not be that big of a deal. I've learned the hard way over the years that a consumer stands a better chance at fixing a problem right by talking to others on forums vs. tech support (not that tech support is worthless, just most companies now-a-days are more concerned w/getting new business than keeping old).
My major concern right now is the 65-70GB worth of work data that might get lost....
03-23-2011 10:34 PM
Seagate 640GB is not recognized on Windows & MAC.
Using the USB Device Viewer here is the report that i got:
Current Config Value: 0x01 -> Device Bus Speed: High
Device Address: 0x02
Open Pipes: 0
*!*ERROR: No open pipes!
bDeviceClass: 0xFF -> This is a Vendor Specific Device
bMaxPacketSize0: 0x40 = (64) Bytes
idVendor: 0x13FDidProduct: 0x1617
wTotalLength: 0x0012 -> Validated
bmAttributes: 0xC0 -> Bus Powered
MaxPower: 0x01 = 2 mA
bInterfaceClass: 0xFF -> Vendor Specific Device
*!*CAUTION: This appears to be an invalid bInterfaceSubClass
*!*WARNING: must be set to PC_PROTOCOL_UNDEFINED 0 for this class
*!*ERROR: 0xFF is the prerelease USB Video Class ID
Help please! We have tons of files saved on this HD.
12-16-2011 03:04 AM
If this is any help, my desktop stopped being able to go online so an I.T. guy came to fix it and it turned out to be an ip address thing. I use a cable modem a wireless router and vonage ph service. Some how it locked out all of the ip address on every divice Wii, phones and laptops. After it was fixed by resetting all 3, cable modem, wireless router and Vonage He said you have to turn on/reset in the right order. My Freeagent pro 750 was found first time plugging into the usb port......So I think if theres smoke theres a fire. it has to be connected someway?
12-16-2011 09:05 AM
It is unbelievable that these drives are all failing. I have the exact drive (500mb), and 2 days ago it failed to be recognized by my computer. Rapid flashing light only. I have tried all the support suggestions---none work. I called warranty service and all they can say is we will send you another one to replace it. I asked about all my data and pictures, and they said that they would be lost, unless I wanted to have their recovery services give me a bid to retrieve them.
The warranty representative told me that I should be aware that a hard drive is "always going to fail",and not rely on it to be full proof.Great business model!!!
Now I have a door stop and none of my data. Nice Seagate!!!
12-24-2011 08:55 PM
I have 2 FreeAgent GoFlex 750 GB which I got from Best Buy during Black Friday. I used one of the drive twice to backup data that I need to fresh install a laptop. After the backup. I wipe and re-install my laptop.
I was transferring the data back to my laptop, about 30% done, I receive an error. The drive just stopped working. It makes the click sound when I connect the USB drive. Windows does not recognize the drive. I keep plugging and unplugging few times, it does not work. I tried on at least 5 computers.
I lost about 80% of my data. These are very precious Photos of my son growing up. This is driving me nuts. I have read so many others who had similar issue. This is not right.