02-10-2011 05:46 AM
I have a Seagate 9ZC2A3-500 (s/n 2GEVTTVG) Freeagent External Drive. I have had it for about two years and it has operated flawlessly…until now. For some strange reason, suddenly the drive is not being recognized by my PC. It does not show up in the list of drives on the My Computer option. I have unplugged it and tried to reconnect it, but all I get is a message like “USB device not recognized” or something similar.
I would do the Live Chat thing, but that option seems to have vanished.
02-11-2011 06:55 AM
It hasn't vanished. It's where it has always been.
Please try our external drive troubleshooter - http://www.seagate.com/www/en-us/support/troublesh
If the troubleshooter doesn't resolve your problem, could you please post the report from Microsoft's UVCView utility?
02-14-2011 05:59 AM
Ok...I went thru the external drive troubleshooter with the same results: "USB device not recognized", "One of your USB devices has malfunctioned", etc. So I finally just purchased a replacement mini-USB cord. That seem to get results for awhile: when I connected it suddenly the Seagate was showing up in the correct locations and I could access the last backup attempt that it did. So when I checked it this morning (the unit is set to backup My Documents every night at 10PM) it did show up in the correct places, but the folder was empty. So I uninstalled it, restarted the PC, reinstalled, and now I am back to the beginning: the unit shows up nowhere and the icon on the taskbar reads "no drive connected."
So I downloaded the USB viewer and see the attachement for the report. I believe the device listed as USB Mass Storage Device on Port 2 at the bottom is another external drive I use for music. I think the Seagate is where the "unknown" is.
I would like to get this thing going...this is the second Seagate external drive that I am familiar with that worked fine for a awhile and then just died.
02-16-2011 05:27 AM
Somewhere on the troubleshooting pages I saw something about checking on the status of a "controller." I have no idea what that is but I did find a RAID controller that seems to be having a problem...might this be the cause of all my troubles?
02-16-2011 08:01 AM
This must be a tough one! Ok....how about just removing the HD from the unit itself, putting it in an enclosure kit and using that way? I have noticed this thing has no screws so how do you open it?