09-17-2010 08:19 PM
The Seagate FreeAgent Go - PN:9KW2AL-500 1TB drive I have been using for several months (with no issues) it has now appeared as new hardware - Initio Combo Device Class - Initio Default Controller.
The platform used by copmuter is Windows XP, I have also tried the drive on a computer with Windows Vista - and got same result.
I have trobleshooted all solutioni metioned in Seagate Support including: SeaTools for Windows, Seagate Disc Wizard, Seagate Manager, Disc Manager, Disc Partition (none of these programs recognise the external drive).
In addition I have turned off - Allow computer to turn off device to save power on USB root hubs, uninstalled all Universal Serial Bus Controllers, uninstalled all previously installed USB devices, changed cables, changed USB ports all to no avail.
I have even System Restored computer to previous dates before issue arose.
I have 4 other 500GB Seagate external drives which all perform admirally. I realise these are single partition and the 1TB when purchased has a split partion this may have something to do with problem.
Any assistance would be greatly appreciated.
09-17-2010 11:19 PM
09-20-2010 07:36 AM
I know that it is not supposed to display that way, and I understand that it must be frustrating, but you did not mention whether the drive is still usable.
Can you still move data on it and off it? Is it still appearing as a drive letter in XP?
09-21-2010 10:18 PM
Alan - No data can be moved as no drive letters appear for the device in any of the following - Windows Explorer, SeaTools for Windows, Seagate Disc Wizard, Seagate Manager, Disc Manager, Disc Partition you name it I've tried it.
Basically the device is not recognised as a dard drive - the lights function, it appears in device manager as Initio Combo Device Class - Default Controller Device when connected.
The device automatically turns on and off after 5 minutes.
When the device/driver are uninstalled and then removed and then plugged in again new hardware is recognised and is installed as Initio Combo Device Class - Default Controller Device.
I have even tried selecting other drivers manually to no avail.
Still in need of assistance.
09-23-2010 07:29 AM
I didn't see whether you'd tried it on another computer.
If it doesn't work on another computer, I'd say you've tried most everything you can, and if it's out of warranty, if I were you, I'd carefully crack the case and try it as an internal drive.
09-23-2010 08:51 AM
09-24-2010 07:05 AM
Data recovery companies always charge for services.
However, there are free data recovery software solutions out there on the Internet. You know how it is - google knows all. You might do searches along those lines, and even here on this forum.
03-24-2011 07:08 PM
Had the same problem, replacing usb cable solved it.
Solution was found here http://seagate.custkb.com/seagate/crm/selfservice/
09-09-2011 07:09 AM - edited 09-09-2011 07:10 AM
Did replacing the USB cable actually work?
...allowed you read/write access into the drives content?
My USB portable 500gb, just picks the Initio Combo Device Class upon 80% of connection to the USB port, other than that no drive detection what so ever
Screen grab attached with handy USB Device viewer app ;¬)
09-09-2011 03:04 PM
I had the exact same problem with my FA Desk 1.5TB. After hours of frustration and troubleshooting, I found that it was the problem of the hard drive itself not the bridge board. Finally, I got it back up and running again!
If you've exhausted all possibilities, review my post:
to see if it could be of any help.
Be advised that if you are going to crack open the case, your Seagate warranty will be voided!!!