08-10-2012 08:12 AM
Hi, I have a 500GB Free Agent drive almost full of data but the drive is still under warranty. The connection is not working so how can I get my data off before returning the drive or do they have an option to move the data over since they will replace the drive.
08-10-2012 09:01 AM
I've included an excerpt from our warranty FAQ which provides information about this:
"Q. What happens to my data if I return my drive to Seagate for replacement?
A. Our limited warranty does not cover data loss. Back up the contents of your drive to a separate storage media on a regular basis.
Data recovery is not covered under Seagate's limited warranty and is not part of the repair or exchange process. If you would like data recovery performed on your drive, it is available from Seagate as a separate service for an additional charge.
Make sure you complete full troubleshooting before this, so you can be sure the drive is broken.
If you return your drive to Seagate, your original drive will NOT be returned, and all data and software on your drive will be overwritten pursuant to Seagate's standard repair processes. For additional security, please remove all data from your drive before returning it to Seagate. You will be sent a recertified replacement drive. If you need the data on your drive, consider data recovery services, before you replace the drive."