FreeAgent Products

[rubirich]

I have been using a 1 TB Free Agent GO Portable hard drive model STAL1000100 for some time.

I wanted to make a backup, so I bought a second one and connected BOTH drives to my HP notebook PC which has Vista Home Premium.

The system failed to detect the second drive (No drive letter is assigned).  I then connected both drives to another notebook, thiis one one running on Windows 7.  Same thing.  If I plug in either drive alone, each one is detected and works fine, but I need to be able to connect both at once.

Please help.

Thank you.

[Bogart]

Hi,

Please, perform a search as questions simliar to yours have already been asked on this forum.

Use the "solved" feature in advanced to narrow down the threads to "only-sovled-ones"

Drive is no longer detected
    -Step-by-step troubleshooter
    -Guided troubleshooter for Vista
    -Guided troubleshooter for XP/2000
    -(FreeAgent Pro not detected - additional trick to try)

The above links were take from Common Issues Seen in this forum

Also consider the Troubleshooting Assistance

I'm sure if you perform a search you'll get better idea to how to tack your issue..come back and let us know how you manged to solve it.

[rubirich]

I posted the request for help here in the forum only AFTER searching and trying all of the "solutions" listed in the reply post, none of which worked, which is why I posted here.  If any of them had worked I wouldn't have posted a request for help here.

Moreover, none of the topics mentioned above address my specific problem that resulted when two identical drives were connected.

[Bogart]

Okay great. Then one of the members will point you to the right direction. If you would like for more immediate response, contact Techincal Support. Hope you resolve your issue. I've been looking in another forums, if I find anything that's related to your quesiton, I will post it here.

[magicaxel]

I have the same problem with two 1TB freeagent go drives. each one on its own is detected without a problem on any computer. if i plug in both at the same time only the first connected is recognized by windows 7. tried different usb ports and so on. nothing works.

this is really anoying because i need both drives at the same time. never had such a problem with two identical external drives from other brands.

hope for a solution soon!

[magicaxel]

i found a solution for the problem. the two drives have the same disk signature. you can assign a new disk signature with the windows diskpart tool.

see this guide for details: link

[kdawg]

for the freeagent drives with this problem i called teck support and received these instructions.

Thank you for contacting Seagate Technology.

Here are the instructions for resolving a signature collision.

1. Connect all drives.
2. Access computer management (Right-click on computer and select manage.)
3. Select "Disk Management"
4. Go the the bottom of the window that shows disks 0,1 etc.
5. Right-Click on any of the drives that are listed as offline (left column) and select online.

This should force the drive to be assigned a drive letter and make it accessible in windows explorer.

this is for windows 7 x64.

not sure if it works for all operating systems.