12-21-2009 02:17 PM
12-22-2009 06:57 AM
Just to let everyone know that I renamed the Backup folder, "Backup Old" and let the Manager build a new "Backup" folder.
This appears to have done the trick - for the moment - and I've had a half dozen successful backups since.
By the way, if you are doing a regular backup, say at 10 pm each night, make sure that all other software, except the Virus checker and Seagate Manager are turned off.
12-28-2009 08:56 AM
Same problem as all previous posters. error 2013. This was the info I got from my most recent back-up:
Copied 8 files, 97037 bytes. Total files protected: 21499. Unable to backup 490 file(s)
This is totally unexceptable. And what amazes me is some of these notes from users go back to November, and no one from Segate has responded with a solution. We buy their product to protect our files and the system fails to do that.
I am not tech savvy and cannot go in and change file names so the back-up will accept them or start fooling around with folders. These are business files and I cannot put them in jeopardy. This is not my business.
In addition to the error 2013, I get a lot of ....Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported).
I have spent hours going through their knowledge base doucuments and searching for help with these problems. I just happened to stumble across this forum. But don't understand how a company can put a product out there without providing documentation on how to read the back-up log, and explain what their little messages mean and how to resolve problems.
I hope someone from Seagate gets this resolved, or I'm switching to another system and advising everyone in the office not to use Seagate back-up.
12-29-2009 11:57 AM
01-01-2010 09:46 AM - edited 01-01-2010 09:49 AM
I thought I would post this due to no one knowing on how to correct this. Also the response I received from support was not an addiqute one that I would accept. Seeing I worked for Maxtor for many years supporting products and working with break fixes I thought I would try to figure out this issue. On the forums I have also noticed that there is a lack of fixes for the 2013 error which occurs from time to time.
Here is what I did in order to correct the issue without having to delete or rename a back up. The 2013 error occurs when a file has a read only attribute, you would think this would have to deal with the file directly being backed up. This has to deal with the back up folder on the free agent drive instead.
Due to the back up having at read only attribute this is what was causing many of the 2013 error messages in the log file. There have been many times counting at least 6 people I have worked with to correct this issue. Each time this fix has worked without having to start a new back up from scratch.
1. Open my computer ( Depending on placement of icon) Check your desktop for the my computer icon, or simply select start ( for xp systems, windows icon for vista and 7) then open my computer.
2. Look for the free agent drive or drive letter and double click on the unit, this should then open do the drives contents.
3. Look for the Segate Backup folder and double click on this, this also should open the contents of the drive letter.
4. Once in the Segate Backup folder look for the backup folder it's self. This could be a folder that is identical to the name of your computer. Right click on this folder and select properties.
5. When looking at the properties option look at the bottom for Attributes. By default this should have a Green check box or mark under READ ONLY. ( This is what causes the 2013 error messages to occur).
6. Deslect or uncheck the READ ONLY attribute and then select the Apply button, a message should then prompt you for one of the following two options.
First option : Apply changes to this folder only.
Second option : Apply changes to this folder, subfolders and files ( This option should be the default and is the Option needed to correct the issue). Make sure this option is highlighted and select ok. This step may take some time depending on how many files you were backing up. Once this process is finished try to run a backup. You should no longer recieve the 2013 error messages.
Another reason why just deleting or renaming a backup folder or set works is because you are starting from scratch. Personally I would not recommend this option unless there had been some type of file corruption occuring.
01-01-2010 10:42 PM
I currently am not getting this error, but I thought I should change the attribute so I don't get this error in the future...it took almost an hour to update the folder.