Hello everyone,
I thought I would post this due to no one knowing on how to correct this. Also the response I received from support was not an addiqute one that I would accept. Seeing I worked for Maxtor for many years supporting products and working with break fixes I thought I would try to figure out this issue. On the forums I have also noticed that there is a lack of fixes for the 2013 error which occurs from time to time.
Here is what I did in order to correct the issue without having to delete or rename a back up. The 2013 error occurs when a file has a read only attribute, you would think this would have to deal with the file directly being backed up. This has to deal with the back up folder on the free agent drive instead.
Due to the back up having at read only attribute this is what was causing many of the 2013 error messages in the log file. There have been many times counting at least 6 people I have worked with to correct this issue. Each time this fix has worked without having to start a new back up from scratch.
1. Open my computer ( Depending on placement of icon) Check your desktop for the my computer icon, or simply select start ( for xp systems, windows icon for vista and 7) then open my computer.
2. Look for the free agent drive or drive letter and double click on the unit, this should then open do the drives contents.
3. Look for the Segate Backup folder and double click on this, this also should open the contents of the drive letter.
4. Once in the Segate Backup folder look for the backup folder it's self. This could be a folder that is identical to the name of your computer. Right click on this folder and select properties.
5. When looking at the properties option look at the bottom for Attributes. By default this should have a Green check box or mark under READ ONLY. ( This is what causes the 2013 error messages to occur).
6. Deslect or uncheck the READ ONLY attribute and then select the Apply button, a message should then prompt you for one of the following two options.
First option : Apply changes to this folder only.
Second option : Apply changes to this folder, subfolders and files ( This option should be the default and is the Option needed to correct the issue). Make sure this option is highlighted and select ok. This step may take some time depending on how many files you were backing up. Once this process is finished try to run a backup. You should no longer recieve the 2013 error messages.
Another reason why just deleting or renaming a backup folder or set works is because you are starting from scratch. Personally I would not recommend this option unless there had been some type of file corruption occuring.
Message Edited by Akumuryu on 01-01-2010 09:49 AM
