02-01-2010 06:28 PM
I have read through all the troubleshooting guides and posts here i could find on the topic but nothing has worked for me so far.
I'm on Vista Home Premium. I have all service packs and updates applied. I am connecting the drive via USB. Windows detects new hardware but cannot find or load a driver for it. It comes back with a "Code=1"
The drive shows as Unknown Device on Device Manager. It does not show up in the Disk manager.
The drive works fine on another computer. I have another external hard drive plugged in and it works fine. I have tried all the USB ports including the one the other external hard drive works fine on with no success so far.
I have powered down the drive and disconnected and rebooted and reconnected drive. Vista detects the hardware but fails when trying to install driver.
Any other suggestions? ANY help would be appreciated. Is there REALLY no driver you can obtain from Seagate to address this????
02-02-2010 06:23 AM
02-02-2010 07:35 AM
As I already said in the original post I have already been through the common issues thread and searched for acceptable solutions in the forum. None of those have worked.
So again: Is there any other fix I can try BESIDES those two?
Please don't just refer me to existing posts.
02-04-2010 03:49 PM
02-04-2010 05:31 PM
As you can see these forums are pretty useless. All the mods here do is quote from their knowledge base whether it addresses your problem or not. I TOLD them here in my post I had tried all that already and still the mod pastes in the same old "See acccepted solutions." I even called their support line and the guy there had no clue either......he also just parroted back the same useless info from their knowledge base.
Notice they have marked this thread solved even though it's not and they did nothing to try and solve it.
I took the drive back and got a 2 TB Western Digital. 30 seconds after pluggin it in it was working great.
Strongly suggest you exchange the one you have as Seagate obviously knows they have issues with Windows and doesn't even go to the small trouble of producing a driver for their own hardware instead they just blame it all on Microsoft.
They'll never get another dime of my business thats for sure.
02-04-2010 07:23 PM
Please note that this thread is not marked as solved. If it is showing up for you that way, please refresh the page. Thanks!
02-05-2010 09:41 AM
All the mods here do is quote from their knowledge base whether it addresses your problem or not. I TOLD them here in my post I had tried all that already and still the mod pastes in the same old "See acccepted solutions."
I did not mean to offend you or insult your intelligence, so I apologise. It's just that you'd said in your original post:
--I have read through all the troubleshooting guides and posts here i could find on the topic but nothing has worked for me so far.
In my experience, that does not necessarily mean that you had checked through those things I posted, and since the symptoms you described are addressed from more than one angle in my links, I figured it was worth it. At any rate, please remember that this is an online community where many of the responses come from other users, such as yourself. The forum is not a replacement for Customer Service, though I see you already contacted them.
Sometimes drives do fail, unfortunately, and yours would appear to be in that unfortunate category. :-(
02-07-2010 03:36 PM - edited 02-07-2010 06:14 PM
I am also having this same issue. Windows XP SP2 the drive is listed as FreeAgent under other devices (code 1) and the driver will not install. I searched troubleshooting and it did not help. Is there a driver anywhere I can download and install manually for the drive?
Here is the setupapilog for failed install.
[2010/02/07 20:41:56 1104.3 Driver Install]
02-09-2010 04:44 PM
02-09-2010 08:51 PM