FreeAgent Products

[jeharrod]

I have read through all the troubleshooting guides and posts here i could find on the topic but nothing has worked for me so far.

I'm on Vista Home Premium. I have all service packs and updates applied. I am connecting the drive via USB. Windows detects new hardware but cannot find or load a driver for it. It comes back with a "Code=1"

The drive shows as Unknown Device on Device Manager. It does not show up in the Disk manager.

The drive works fine on another computer. I have another external hard drive plugged in and it works fine. I have tried all the USB ports including the one the other external hard drive works fine on with no success so far.

I have powered down the drive and disconnected and rebooted and reconnected drive. Vista detects the hardware but fails when trying to install driver.

Any other suggestions? ANY help would be appreciated. Is there REALLY no driver you can obtain from Seagate to address this????

[AlanM]

Hello:

Please see the Common Issues thread at the top of this board and search for Accepted Solutions in the forum for help on this issue.

Thanks!

[jeharrod]

As I already said in the original post I have already been through the common issues thread and searched for acceptable solutions in the forum. None of those have worked.

So again: Is there any other fix I can try BESIDES those two?

Please don't just refer me to existing posts.

[Jen100]

I am having the exact same issue.  It will not install in either of my computers.  They have different operating systems.  The light is flashing on the EHD.  None of the solutions I have seen have worked.  I would love to know if there is a solution.

[jeharrod]

As you can see these forums are pretty useless. All the mods here do is quote from their knowledge base whether it addresses your problem or not. I TOLD them here in my post I had tried all that already and still the mod pastes in the same old "See acccepted solutions." I even called their support line and the guy there had no clue either......he also just parroted back the same useless info from their knowledge base.

Notice they have marked this thread solved even though it's not and they did nothing to try and solve it.

I took the drive back and got a 2 TB Western Digital. 30 seconds after pluggin it in it was working great.

Strongly suggest you exchange the one you have as Seagate obviously knows they have issues with Windows and doesn't even go to the small trouble of producing a driver for their own hardware instead they just blame it all on Microsoft.

They'll never get another dime of my business thats for sure.

[pamelaz]

Hello jeharrod,

Please note that this thread is not marked as solved.  If it is showing up for you that way, please refresh the page.  Thanks!

[AlanM]

---

jeharrod wrote:

All the mods here do is quote from their knowledge base whether it addresses your problem or not. I TOLD them here in my post I had tried all that already and still the mod pastes in the same old "See acccepted solutions."

---

I did not mean to offend you or insult your intelligence, so I apologise.  It's just that you'd said in your original post:  

--I have read through all the troubleshooting guides and posts here i could find on the topic but nothing has worked for me so far.

In my experience, that does not necessarily mean that you had checked through those things I posted, and since the symptoms you described are addressed from more than one angle in my links, I figured it was worth it.  At any rate, please remember that this is an online community where many of the responses come from other users, such as yourself. The forum is not a replacement for Customer Service, though I see you already contacted them. 

Sometimes drives do fail, unfortunately, and yours would appear to be in that unfortunate category.  :-(

[jbclew]

I am also having this same issue.  Windows XP SP2 the drive is listed as FreeAgent under other devices (code 1) and the driver will not install.  I searched troubleshooting and it did not help.  Is there a driver anywhere I can download and install manually for the drive?

Here is the setupapilog for failed install.

[2010/02/07 20:41:56 1104.3 Driver Install]
#-019 Searching for hardware ID(s): usb\vid_0bc2&pid_3008&rev_0132,usb\vid_0bc2&pid_3008
#-018 Searching for compatible ID(s): usb\class_08&subclass_06&prot_50,usb\class_08&subclass_06,usb\class_08
#-198 Command line processed: C:\WINDOWS\system32\services.exe
#I022 Found "USB\Class_08&SubClass_06&Prot_50" in C:\WINDOWS\inf\usbstor.inf; Device: "USB Mass Storage Device"; Driver: "USB Mass Storage Device"; Provider: "Microsoft"; Mfg: "Compatible USB storage device"; Section name: "USBSTOR_BULK".
#I023 Actual install section: [USBSTOR_BULK.NT]. Rank: 0x00002000. Effective driver date: 07/01/2001.
[2010/02/07 20:42:05 5536.2]
#-199 Executing "C:\WINDOWS\system32\rundll32.exe" with command line: rundll32.exe newdev.dll,ClientSideInstall \\.\pipe\PNP_Device_Install_Pipe_0.{F70A7911-191C-421E-BE14-7F71008E33EF}
#I060 Set selected driver.
#-019 Searching for hardware ID(s): usb\vid_0bc2&pid_3008&rev_0132,usb\vid_0bc2&pid_3008
#-018 Searching for compatible ID(s): usb\class_08&subclass_06&prot_50,usb\class_08&subclass_06,usb\class_08
#I022 Found "USB\Class_08&SubClass_06&Prot_50" in C:\WINDOWS\inf\usbstor.inf; Device: "USB Mass Storage Device"; Driver: "USB Mass Storage Device"; Provider: "Microsoft"; Mfg: "Compatible USB storage device"; Section name: "USBSTOR_BULK".
#I023 Actual install section: [USBSTOR_BULK.NT]. Rank: 0x00002000. Effective driver date: 07/01/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.
#I060 Set selected driver.
#-019 Searching for hardware ID(s): usb\vid_0bc2&pid_3008&rev_0132,usb\vid_0bc2&pid_3008
#-018 Searching for compatible ID(s): usb\class_08&subclass_06&prot_50,usb\class_08&subclass_06,usb\class_08
#I022 Found "USB\Class_08&SubClass_06&Prot_50" in C:\WINDOWS\inf\usbstor.inf; Device: "USB Mass Storage Device"; Driver: "USB Mass Storage Device"; Provider: "Microsoft"; Mfg: "Compatible USB storage device"; Section name: "USBSTOR_BULK".
#I023 Actual install section: [USBSTOR_BULK.NT]. Rank: 0x00002000. Effective driver date: 07/01/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.

Message Edited by jbclew on 02-07-2010 06:14 PM

[jbclew]

I managed to get this to work after several hours.  I manually installed the drive using the usbstor.inf file in C:\windows\inf\  When windows complained that this driver may not work I just forced it to use the driver.  After that, the drive was accessible.  I don't know if it makes a difference but I had installed the seagate software prior to the installation.

[GoldieShowers]

Had the same problem seagate manager didn't recognize the external drive & couldnt remove or cleanup all files to reinstall it.  I found i needed to download & install the 72mb FreeAgentCN.zip instead of the 41.3mb Seagate Manager.zip. It installed without errors & now recognizes the drive in windows OS & seagate manager + all features work again. Me all happy again.