FreeAgent Products

[Jim T]

My FreeAgent Go 500gb p/n: 9ZA2AH-500 s/n: 2GE1EX18 which is approximately 2-3 months old just stopped working yesterday.  Now when I plug it in the lights flash briefly, then go off and it is not recognized by the computer.  I have tried 4 different computers and 2 USB cables and it acts the same on all of them.  I can still feel the drive spin up when plugged in and it is not making any odd noses (like a dropped head).

I have also run through the online drive trouble shooter with no success.

Any ideas or next steps?  Could it be a controller problem and the actual drive is OK?

[techjnke]

This exact problem has just happend to me within the last hour or so. There is very precious information on this HDD. Long story short it a friends HDD that let another friend borrow to back up files for a new OS install. The HDD has now been given to me to transfer the files. In the meantime this issue has come up.

It does the same that you are explaining. It almost feels as if its only running at partial power or something. This happened while I was cleaning up some space on multiple HDD's. An external 1TB MyBook, this external Seagate 500GB, and two internal HDD's that are in my desktop. I went to go delete a few files off the 500GB SeaGate that were no long needed and got an error message saying the original path no longer exists although I was still able to see the HDD in my computer and open folders and what not. Then shortly after all folders went empty and the drive is in the state that it's in now.

If anyone can help us on this issue that would be amazing considering this is not even my HDD or Info to begin with. 

I at least got about 400GB of the 500GB transfered off the drive before this had happened.

Thanks

P.S. I forgot to mention the confusing part. The HDD belongs to a DieHard Linux user who let his parents us it for extra space on a DVR. He then borrowed to a DieHard Mac user to back up files from a Mac. She then in turn gave it to me to transfer the files off so the SeaGate can be given back.  I currently have an old copy of Linux mint burried on one of the HDDs after installing Windows 7. There is also an old version of windows XP that is on the secondary HDD since I had pulled it from another desktops. I have been freeing up all possible space and transfering files constantly for almost a day and a half to two days. (started around 9pm on Jan 6) 

Again the atual error and issue arrouse when I attempted to delete some files off of the SeaGate 500GB that I had already transfered to my HDD space.

Message Edited by techjnke on 01-08-2010 06:29 AM

[Zitta1612]

Yeah the exact same happened to my brand new one! Also the LEDs are flashing! If someone could help out it would be amazing, otherwise I've lost all my pictures and home videos!

[techjnke]

Someone please help. I am desperate.

[Ankit]

The same thing is happening to my hard drive too. But I found that the socket where I insert USB cable in the hard drive has got some loose connection due to which it is turning on and off again and again. Later on it completely got disconnected and not it has stopped working. I'm too searching for a repair center as I cant afford to loose my 425GB data present on it.

Can anyone help me out with the service center in india where i can get it repaired?

[kapilj]

Has anyone found a solution to this? I'm stuck with the same issue and critical data. Is any form of recovery possible?

[gyuwono]

I am facing the same issue. Any resolution to this?

[bellerdatboy]

Me too. Just happened today. This will be the LAST Seagate drive i buy. Anyone find a fix?

[Sanjib]

Same thing happend to my freeagent GO 500 GB hard drive.My disk contains very important data I had some backup but very recently I had to delete those from backup.it seems I am going to loose them or probabily Seagate is going to charge a huge amount for the recovery of that data. This is a nasty business . What is the use of a hard disk if I cannot trust to keep data in there.

[Imrangazal]

Hi, 2 months back only I purchased Freeagent Go 500 USB Portable dist .It was working fine  but now suddenly it is starting problem. Now I have a same problem with my Freeagent Go 500 GB portable disk. When I plug it into the USB port, the lights are on but the the drive doesn't appear anywhere. I checked Computer, Device Manager, even with Seatools and Seagate Manager. I also tried to get it to work on another computer and different ports but with no effect. Previously it worked fine but suddenly it failed to co-operate.

Obviously I'm concerned about the files I backed up on it - it's my priority now to do everything to get them back. I'm pretty sure they are OK, because the drive hasn't been damaged in any way.

Please help me I recently moved to my new organigation and have very important data in that USB. Need you help urgently otherwise it would be very big problem for me.

If anyone could help me, I'd be most grateful. I'm using WindowsXP and the numbers I found on my drive are: SN:2GE7JK8F

PN: 9KW2AH-502

Imran

0903035180

[Imrangazal]

Hi, 2 months back only I purchased Freeagent Go 500 USB Portable dist .It was working fine  but now suddenly it is starting problem. Now I have a same problem with my Freeagent Go 500 GB portable disk. When I plug it into the USB port, the lights are on but the the drive doesn't appear anywhere. I checked Computer, Device Manager, even with Seatools and Seagate Manager. I also tried to get it to work on another computer and different ports but with no effect. Previously it worked fine but suddenly it failed to co-operate.

Obviously I'm concerned about the files I backed up on it - it's my priority now to do everything to get them back. I'm pretty sure they are OK, because the drive hasn't been damaged in any way.

Please help me I recently moved to my new organigation and have very important data in that USB. Need you help urgently otherwise it would be very big problem for me.

If anyone could help me, I'd be most grateful. I'm using WindowsXP and the numbers I found on my drive are: SN:2GE7JK8F

PN: 9KW2AH-502

Imran

0903035180