01-28-2009 07:33 AM
I purchased "ST310005FJA105-RK" - FreeAgent Desk | Mac (1TB). I purchased this drive because it had a sweet little FW 800 port on it and I wanted to take advantage of my iMac's built in FW800 port. I also feel as though despite some hardships, Seagate is a top brand in the market of HDDs.
The drive works and is performing greatly. My problems comes after I power the machine down, the drive may or may not be seen at the next boot.
I look into my System Profiler and see that OS X (all OS updates are applied) detects an "Unknown Firewire device.". If I unplug the drive (either power, or FW 800 cable) and reconnect it, everything is good and working well.
This is my only FW800 device I have to test, and there is nothing plugged into my FW400 ports.
Does anyone have any suggests of what I can do? I don't fancy the idea of having to connect this drive manually after each boot
I've ensured power saving has been set so that the drive is not putting itself to sleep and have installed "the latest Seagate DMG" that I see on these forums as a "fix" for other issues.
Thanks in advance,
02-03-2009 01:11 PM
02-05-2009 02:07 PM
I am having exactly the same problems as Matthew. Like Matt i purchased the drive because of the FW800 properties. It is or was depending on the outcome going to be part of a home music studio where all USB ports and the FW400 port will be used by different music equipment. Obviously connecting the drive manually after each boot is definitely not an option .
Any suggestions? Best Regards
02-11-2009 06:29 PM
Same drive same problem here.
I waited on hold for over an hour with Seagate Tech Support only to get disconnected after getting no where with them. I really want to find a fix for this because I like the drive. It works great when my iMac can see it. I will give Seagate Tech Support one more try tomorrow. If they can't fix it then I am returning it and getting another brand HD.
ST310005FJA105-RK" - FreeAgent Desk | Mac (1TB) using FW 800 and 400 cable
iMac 2.4 GHz
Mac OS X 10.5.6
02-14-2009 11:35 AM
I spent another hour on hold waiting for Seagate Tech Support. After explaining that the drive shows up as an "Unknown FireWire Device" after rebooting, and that I have tried the drive with my iMac and a Mac book Pro with FireWire 800, FireWire 400 and USB cables and it always does the same thing. The only thing Seagate could come up with is to unplug the cable every time I reboot. This is what I waited on hold for 2 hours! What a lame solution. This was my first Seagate product and it will defiantly be my last.
The first thing you should know about customer service is that if you make your customer happy they will tell 3 others about it. If you make you customer angry they will tell at least 8 people.
Well I am out to find my 8 people so I can tell them not to buy this or any other Seagate product.
03-21-2009 06:28 AM