I am experiencing the same. I contacted Seagate, explained the problem, and was told to return the unit, and contact i365 (Seagate's recovery service). I contacted i365 (the data recovery service) outside of office hours and got answering message telling me they were already closed, but if it was urgent I could contact the critical response unit, which costs........ wait for it ......€5,000 per day. For those of you (like me ) in the UK, that's about £4,500 per day. Those in the US, about $6,500 per day. Sorry, I omitted to tell you that the message says it STARTS at 5 thousand euros per day!!
If a vehicle manufacturer made and sold a vehicle with faulty brakes, and a driver or passenger subsequently got killed, would they be lialbe for the life lost or just the vehicle?
Some believe if a hard drive fails (and its clear there is a problem with these drives, otherwise they would not just fail out of the blue), then the user should not expect the contents to be protected under warranty. I can understand that in 'normal' situations (e.g. you've had the drive for 10 years), this is reasonable. Owning it for 2 months; using it properly, checking it properly etc... does not seem seem like a reasonable situation to be asking for exorbitant sums of money to retrieve data,
They charge this because they can. It's more complex to fix parts of my car, but I don't pay this at the garage.
If handling these drives is so expensive, how can they be sold for less than $100 ??
Frankly, someone said let's charge 5k a day for data retrieval. A figure plucked out of the air!!
I know it's a process and they have to put it in a special 'clean' room and it takes days. I'm sure a cheesemaker would say the same thing about making cheese ! !
We're all stuffed ! It's more money to Seagate if we want our data back, or we have to settle for losing it, and claim on Warranty to get another one. Right.... the first one failed, so many others are failing, so we want to get another one to..... fail again. The point of buying one in the first place is ................. ??
Oh, but you say, you should have backed up your data in the first place?
Onto what? Another external hard drive? And when that one fails, then what? I should have backed up onto another , and another?
I know the internet is another option, but when you work in music /film etc... you are using lots of megs, very quickly.
And if the drive is going to fail before you back up, how can you back up ???
