09-27-2009 06:35 PM
I use my Freeagent Go drive every day, and have never had a problem with it. Today when I have plugged it in it is not recognised by my computer and makes a faint beeping sound. I have a large amound of very important information on this drive which I need to access. I have tried all the trouble shooting ideas, however nothing is working.
If anyone has any advice on how to fix this issue, I would really appreciate it.
10-09-2009 07:14 AM
10-09-2009 11:17 PM
If you are using windows, try the following:
3. The checkdisk and repair utility for a while. Let it complete all five stages.
11-04-2009 11:26 AM
I'm experiencing the same issue with my FreeAgent GO 500GB external hard drive bought in January of 2009. (PN 9KW2AH-500).
I was actively using this drive on Windows 7 RC, Windows XP Home SP3, and Mac OS X Snow Leopard through a WinXP Home virtual machine using VMWare.
The failure occured while using it on Windows 7 RC. I was listening to music using Winamp and after a long delay Winamp froze (the winamp executable was also located on the external drive) and I had no option but to physically unplug the drive since it was unresponsive. From then on when I plug my FreeAgent GO into any computer, the drive is not detected and makes a very faint and regular beeping noise that lasts for around 5 minutes before going silent. The dotted light display adjacent to the USB interface does not light up, indicating that the drive is not powering up at all.
My product is covered under warranty still, however data recovery is not included and in fact costs $800 through Seagate's own data recovery company, i365.
This seems to be an ongoing issue described by owners of many Seagate products yet I don't see very much help from the Seagate support team regarding the issue except for "Please see our troubleshooting guide" or something along those lines. There seems to be some suggestion that its due to insufficient power being provided to the drive through the USB interface, but this seems unlikely due to the same behavior exhibited across many machines and operating systems. Also damage to the USB cable itself seems unlikely.
Let this be a warning to those considering purchasing Seagate products!
11-19-2009 09:54 AM
I am experiencing the same. I contacted Seagate, explained the problem, and was told to return the unit, and contact i365 (Seagate's recovery service). I contacted i365 (the data recovery service) outside of office hours and got answering message telling me they were already closed, but if it was urgent I could contact the critical response unit, which costs........ wait for it ......€5,000 per day. For those of you (like me ) in the UK, that's about £4,500 per day. Those in the US, about $6,500 per day. Sorry, I omitted to tell you that the message says it STARTS at 5 thousand euros per day!!
If a vehicle manufacturer made and sold a vehicle with faulty brakes, and a driver or passenger subsequently got killed, would they be lialbe for the life lost or just the vehicle?
Some believe if a hard drive fails (and its clear there is a problem with these drives, otherwise they would not just fail out of the blue), then the user should not expect the contents to be protected under warranty. I can understand that in 'normal' situations (e.g. you've had the drive for 10 years), this is reasonable. Owning it for 2 months; using it properly, checking it properly etc... does not seem seem like a reasonable situation to be asking for exorbitant sums of money to retrieve data,
They charge this because they can. It's more complex to fix parts of my car, but I don't pay this at the garage.
If handling these drives is so expensive, how can they be sold for less than $100 ??
Frankly, someone said let's charge 5k a day for data retrieval. A figure plucked out of the air!!
I know it's a process and they have to put it in a special 'clean' room and it takes days. I'm sure a cheesemaker would say the same thing about making cheese ! !
We're all stuffed ! It's more money to Seagate if we want our data back, or we have to settle for losing it, and claim on Warranty to get another one. Right.... the first one failed, so many others are failing, so we want to get another one to..... fail again. The point of buying one in the first place is ................. ??
Oh, but you say, you should have backed up your data in the first place?
Onto what? Another external hard drive? And when that one fails, then what? I should have backed up onto another , and another?
I know the internet is another option, but when you work in music /film etc... you are using lots of megs, very quickly.
And if the drive is going to fail before you back up, how can you back up ???
11-20-2009 04:52 AM
I must say the I am deeply disapointed with my Seagate Hard Drive. As I have exactly the same problem. The hard drive can be replaced, but what about the information? Seagate want a fortune to help you get the data off. If you send it in under warranty, your data is lost.
I have had endless problems with this hard drive, including 'Failure to Write' errors, and had tried every solution to that with no avail.
I cannot even enter the serial numbers etc in the warranty returns page, as it keeps on telling me the information is incorrect.
I bought a Seagate because I thought it was one of the best. Now only a few months later, I have lost all ,my information.
My ONLY solution to this problem is that I will not buy a Seagate Product again. They have lost me as a customer.
01-06-2010 09:52 AM
Looks like I'm now having the same problem.
Mine was working fine yesterday morning, but mid afternoon it stopped working, can't be dectected, and just continuously beeps when plugged in. Has anyone found an official answer from Seagate about what the beep means. I've looked and looked but haven't found anything from Seagate. All I have found are messages from users who seem to describe it as the sound of the death of your data.
Also, has anyone actually paid the $800 for the recovery service?
How did that work out?
02-22-2010 10:57 PM
I have been using my new Freeagent for a month now. I have been having some issues with it ever since I started using it. It first started by the external going into some sort of sleep mode, it would not come out of the sleep mode and it would not properly detach from my computer. After not properly detaching it, I would try plugging it back in to my computer and the hard drive would be unresponsive. I finally tried plugging it into a different computer and it started. So i took it back to my computer plugged it in and it would run fine until the same thing happened again, which was fairly often. Then I would have to plug it into another computer and then back into mine once again.
Now that same process doesn't work. My hard drive will not start for any computer I connect it to. The only type of life it has in it is when I plug the power cord into the back of it, I think it may be the beep talked about above. When plugging the power cord into the back it, pressing my ear up to the hard drive it sounds like a little gear runs about 5 or 6 times, sort of like a beep, then no response from the hard drive after that. AND a miracle just happened, it started up while I was writing about it on here. I was messing with it trying to hear how many times that beep went and it started. I don't know what to say. Maybe having the power cord not plugged in for a while did the trick. Time to save all of my files somewhere else before this happens again which means time to buy another hard drive!
07-27-2010 05:42 PM
I started an email case on this subject (see below for text). If I get an answer, I will post it here.
Several people on several forums have this problem (some on Seagate's own forum pages) with no direct answer from Seagate. It should be easy to answer this question. The answer is not "send it back for replacement, and oh, by the way, you can use our data recovery website for several hundred dollars". I bought the expansion drive this year to back up my computer (circa 2005). Now it appears I should have backed up your expansion drive with my old worn out computer.
Just answer these questions knowing this information- the expansion drive has power, has USB, the green light is on - softly glowing from dim to bright and back to dim, it is not recognizes at all, there is a faint beeping noise at power up that eventually goes away. There is no mention of this in your troubleshooting guide. What is the problem? Is the problem that I bought a Seagate? What good is an expansion drive that doesn't last?
I have also tried SeaTools. I get a fatal error message after SeaTools searches for support drives. The message reads "Fatal Error: Object variable or With block variable not set. Void .ctor (System.Object)".
For other dissatisfied customers, go to http://forums.seagate.com/t5/FreeAgent-Products/Fr