09-27-2010 02:23 PM - last edited on 09-27-2010 07:43 PM by MrMatthew
Adding myself to the list. I am furious!!!! I too just bought this external drive and loaded all of my pictures on it so I could transport it from home to the office. It worked just fine this morning and then bang... my comptuers won't recognize the drive.
I called Seagate and the guy immediately says it sounds like your drive has failed and then started talking down to me about how hardware can fail at any time. I'm aware of this but c'mon after less than a week of use! And there are LOTS of users having the same issue. He then put me through to their data recovery department. Nice scam... sell faulty hard drives and then charge a huge amount to have data recovered. The guy I talked to in data recovery was nice, but told me it would be at least $700 to recover my data.
I just want my pictures back!!!
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10-29-2010 07:47 AM
Although the Common Issues link lists the beeping problem, when you click the link for the beeping problem, it takes you to the general Seagate troubleshooting guide rather than solutions for the problem.
10-29-2010 08:05 AM
To the person looking for a home method for data recovery, the only home method that's possible is the same sort of method you would get from Geek Squad and many data recovery services (at the affordable level). However, before I tell you how to do it, let me just say that we tried it with my husband's 1Tb Seagate drive (which started flashing with a subtle beep that sounded about every 1 s), and it didn't work. So I doubt it will work for you. But, the generic method for trying to recover data from a HDD (which is what is inside an external drive), is to purchase a SATA/IDE cable. This is essentially a device that plugs into the wall socket and provides direct current to the hard drive (it has a special cable to connect to the hard drive, but you will need to take it out of its metal case, which lies within the plastic Seagate case). There is an additional cable that then also connects to the HDD with a USB port on one end. Stick the USB end in your computer and if the drive is recoverable, then it should pop up and be readable like any other drive.
That being said, again, this did not work for us. Which means that it would require a clean room, so that the inside of the HDD can be opened for data recovery. Any spec of dust can ruin everything, which is why a clean room is necessary, and why data recovery is so expensive. So power is clearly not a problem, since it doesn't work with a direct AC current power supply. After reading through all the posts, there was one person who said that it was feeling warm, so perhaps something gets too hot within the drive? In our case, the problem developed immediately after my husband accidentally dropped it onto our soft carpet (he was swerving to avoid a cat under his foot, not just careless). The problem is exactly as described by everyone here. So I'm also wondering if the components within the drive are poorly put together such that after enough movement (not neccesarily even dropping), it doesn't take much to jostle something out of place, resulting in the failure of the drive. I'm sure ours has survived a fall before, as much as you try, these things are going to hit the ground once or twice. I may even have been the one to knock it off the desk when sorting cables. If something is poorly constructed, it doesn't take much to break it. The internal padding isn't very great either. It consists of 6 small peices of foam tape (similar to the sort of thing you can get to stick posters on the wall). Of course, much more would probably increase heating for the device, so I can't fault them too much for that.
All this being said, I've bad experiences with WD external drives too (which was my form of back up when my laptop died just before my PhD thesis was due... then when I needed it most the WD drive got corrupted and kept destroying all my figures, text etc.)
The labs at school use LaCie drives, if that helps anyone.
11-08-2010 03:39 AM
i carnt belive i am have in the same plomblem beeping sound borght bran new 5weeks ago .plug it on nbeepign all my stuff are on but i could live with it been lost but the muny i payd for the dam cheap hard drive 250gb borght £40pound of my hard muny gone to wast try to use that tool thing but not even come up on the scan no hard drive found usb plug in go felx 250gb. dnt worrie gaget show channel 5 talking about it email him is looking into it poeple.. how do i get my muny bk or new hard drive ????
11-10-2010 06:05 PM - last edited on 11-10-2010 10:53 PM by MrMatthew
I can´t say my drive was too hot, or too cold, it was in a piece of hand luggage in an airplane, so not really knocked around. I had mine for over 6 months, but again, bought it in USA because it was a 1TB drive, and my requirements exceeded 500gb which was other drive. My drive is always used when computer is plugged into mains, and only ever needs one cable to power from USB. No lost something like 700gb of music, data, video and photos. Some still exist on other drives, but others not. I have some drives that have functioned for years without issue, but for some reason the seagate freeagent go (all capacities) seem to have this flaw where within the first year of use they fail, and it is more expensive to recover the data than buy a new drive and start again.
I think I am going to have to upgrade to a NAS with Raid Array ... it is the only way to overcome the fact that you can't rely on companies like seagate to make quality products. At least with the RAID (unless it is a proprietary os format on the disk) if the disk fails, replace and no data loss, if the raid box fails, buy a new one and just slot the old disks in.
Major pain in the [Edit: Please do not evade the word filter] though These were supposed to be more resilient than cd's as a backup medium. you do expect that hardware may eventually fail, but within 12 months smacks of quality issue, especially with the quantity of complaints.
12-06-2010 06:29 PM - edited 12-06-2010 06:44 PM
I hear ya. Got a slow beepin' 1.5TB FreeAgent next to me now. Alas, no solution in sight.
This drive has been a real problem child since I bought it a year ago, as it would unmount itself randomly, of course, without my permission.
For me, gone are the days of finding the best price from the notable manufacturers (comparing GB to $). What is coming out to us, the consumers, is apparently JUNK, albeit impressive with cool cases and flashing lights at first. To suggest some understanding of the situation [we are in], perhaps this large drive (+1TB) is unexplored and newfound technological territory? However, my data is invaluable and these are the brands I've trusted for over 20 years. Now, I backup my backup drives.
Do you hear me SEAGATE? It's obviously a QC problem. Just like the junk LaCie drive I bought two years ago, Seagate is now blacklisted from my reliable backup drive sources. Let others know.
12-06-2010 07:00 PM
Can we form a consensus poll here?
Which drives have failed over time, and which have succeeded?
Here's my vote:
Buffalo Inc. 1.5TB = 1 alive after 2 years and backing up every night
Seagate 1.5TB = 1 dead (read my post)
WD 1 TB = 1 dead (after 1.5 yrs)
La Cie 1 TB = 1 dead (almost immediately)
12-10-2010 04:41 AM
This frequently occurs when the drive receives low power from the USB port. Try disconnecting any other drives etc. from the computer or USB hub. This works for me.
01-21-2011 03:19 PM
Yes, I read the same thing. I am so P.O.ed. This 300 GB SEAGATE Go Drive has hours & hours & hours of work and downloads (ISOs of MSDN stuff, PDF, EXPENSIVE software with the keys), basically everything I need to install my junk 10 year laptop quickly.
Sudddenly the Seagate just stops working. Maybe because I unplugged it while an ISO image on it was mounted. Nah, these can't be that junky can they?
I'm trying two things as I don't have 1000s to don't on data recovery (remember I am using a 10 year old laptop):
1. I took the junk (a 2 year old Seagate 320 GB FreeAgent Go) out of the enclosure, super it's SATA I bet I can directly connect to Desktop. So I go to all the trouble of opening the Desktop up and it don't work.
2. It only beeps sometimes, not all times. I HEAR NO activity (spinning) so I know the heads didn't crash and my data is good. So I read somewhere to stick it in the freezer a few hours. They actually did this and it worked. That is what I am going to try. In a double wrap of Ziploc bags. Then luckily I have another 2 year old Seagate 320 MB I was using to back up Mac stuff that I'll format and I have a 3 month old Seagate 320 with the detachable USB connector that plugs into the SATA ports (hmmmm, does this design change TELL US that Seagate know this is their fault). So anywhy I will unplug the USB to SATA connector from my new Seagate to plug it into my old Seagate HD I removed from enclose and hope that it works at least long enough to copy to other Seagate drive...
3. If I'm lucky enough that this works into the trash the freezer Seagate goes and I'll suffer with what's left until flash becomes cheap enough to use (it's getting there, 128 MB SDXC flash card for 131.00) unless you got oodles of video in which case I'd make it a habit of putting on DVD right away).
01-21-2011 03:43 PM
So I took the thing of the freezer and hooked up the old Seagate Freeagent drive I took out of the old enclosure and hooked it up to the new USB to SATA attachment that come with the new Seagate Freeagent drives.
It don't work still yet (I'm not too surprised as this is some kind of SW/FW design flaw and not a HW failure).
If I have the old FreeAgent Go drive attached to this new USB to SATA adaptor that goes to the new FreeAgent drive and then hook it up to the USB of the computer I get beeping noises (out of the old FreeAgent drive itself) and the lights never come on.
However, if I first hook up the USB to Sata connector from the new FreeAgent drive to the computer then the lights do come on. Then hooking up the old Freeagent HD causes it to beep as usual, but the lights stay on.
This is the exact same behaviour as the old USB to SATA connector that is internal to the old model Seagate FreeAgent drives.
I have 2 other FreeAgent drives, one of the old type and the new type. Both of those work fine.
I still think it's a power problem. I notice there is a 4 pin connector besides the SATA power and data connectors. What to you want to bet if I had a way of powering the drive through that I could get my data off of it? That's what people pay Seagate 1000s to do I bet.
Has anyone done that? looks like the old floppy disk power connectors.
This isn't a manufacturing QC problem. This is a software regression test problem.