12-17-2010 02:44 PM
I wish I never bought one of these "free agents (there is nothing free about Seagate except the lack of quality control), all my data is lost if that's not bad enough how about this;
1) Even though I've lost all my data Seagate has the nerve to make me pay for shipping this defective in-warranty hard drive back to the junkyard. This is clearly in sharp contrast to how "we make millions of these in China and most of them are perfect" well if the product is so perfect wouldn't you think the company would at least pay for shipping the product back to them? Talk about adding insult.
If the outsourced products that are made for the corporation are so perfect and the quality control is so great then I must be the one in a million who got a defective product? Wrong...if its me then Seagate can multiply that by thousands and they should pay the shipping to replace this junk product with the profit they make by cutting cost on customer service and jobs here in the US.
2) Seagate "makes the customer the employee" by finding the solutions for their products themselves. Add to that the "customer" (or rather the employee) adds to the solution database. Why not give the customer some good old fashion "service" for their products with the money they save by not having tech support? How dare they charge for customer service?
Another arrogant in your face tech company. I'll never but another and they can multiply that also by thousands