FreeAgent Products

[jeff92677]

Sudheer,

One last question -- do you have another USB device (storage drive, MP3 device, etc.) and when

you plug into the same USB port, does the system recognize it right away?

The data on the drive may be fine, and the interface card in the external drive case may be

at fault. If the data on the drive was bad, at least the plugging in procedure would have

created a message that the device was plugged in, a separate issue from whether the

DATA on the drive is okay.

If nothing else works, I'd be inclined to open the drive case, get the drive out and use

an external USB to IDE/SATA devic. I have two of these from geeks.com, item Part #:   2020-OTB

If this link works, try it: http://www.geeks.com/details.asp?invtid=2020-OTB&cat=HDD

This is one of those gadgets that comes in handy many times, when moving drives around,

or when upgrading a drive to something larger. I juse upgraded my Dell laptop from 80 GB

to 160GB using one of these, and Norton Ghost 12. Copying the two partitions from the

internal drive to separate (larger) partitions on a new 2.5" laptop drive, then put in the

new drive, and it booted with no problems.  I mention this only to indicate that these

things work, so if the drive is okay, but the interface card on your seagate drive

has failed, at least you can recover your data.

Jeff

[Sudheer]

Hi Jeff,

First i should thank you very much for ur followup and suggestions.

I have 4 GB pendrive and i plugged it, My computer is detecting that pen drive.

If i take that disk i am afraid the warrenty will be lost.

Any how if i feel that data recovery is more than a disk , i will tamper and follow ur steps.

Thanks Alot

Sudheer M

[jfields026]

I've had similar issues.  The drive worked fine for a little over a year and then Windows stop seeing it.  Or maybe it would see it for a while, and then Windows would start showing an exclamation point in the Notification Area (by the clock) and makes the USB connect/disconnect noise.  If I hover over or click the exclamation point, it disappears, but it comes back in just a few seconds, then repeat.  Frustrating.  I tried the Seagate software for this drive and when I ran the test, it showed errors saying to RMA it.  I did.  I'm on my new drive.  It's been less than a month and I'm having the same exact problems again.  As a note, I upgraded my motherboard just recently and I've seen the problem with bot moterboards.

I'd return it if I still had the receipt and the store would still take it back, it's been over a year.  It's not reliable enough to be a backup drive.  I just formatted it because half the data was saying it was corrupt and couldn't be accessed or deleted.  We'll see how long this lasts.  I also removed the Seagate software hoping that maybe this keeps it from going to sleep.  I don't need that because I usually unplug it until the weekend when I do my backups.

I don't want to troubleshoot it.  I'll try turning off legacy USB in the BIOS, but that's the last thing I'm gonna try.  I'm ready to buy something else, non-seagate.  I've been fooling with this thing for a while.  It sucks when you back up your sensitive data to this drive and then have to RMA it, without being able to erase that sensitive data and not knowing who's gonna have access to it.  I'm ready to just put a nail through it and sent it back with a nice letter saying how happy I am with the new drive and rave about their impeccable QA process involving replacement drives.  Oh, I also spent $20 on the replacement; I'm not doing that a second time.

[Monkman]

Hi there, I've got a Mac and a Freeagent Desktop classic with exactly the same problem.  Did you manage to sort yours out?  I've tried everything on the troubleshooting pages and it still won't appear on my Mac.