FreeAgent Products

[Supra]

Drive: Freeagent Go 320GB in Titanium Silver

Drive was working before, backed up lots of important stuff.

Now when connecting, the light comes on the drive and starts fading in and out- but nothing shows up in Computer or Device Manager.

Please Help...

Rob

[Hamartolos]

See the troubleshooter. 

Message Edited by Hamartolos on 03-16-2009 06:43 AM

[Supra]

Yes, I had checked that earlier. Only new thing it mentioned was to try a 2 USB to mini-USB cable to give more power to the drive which I just tested without any success.

[kokoseq]

hi, I have the same problem... when I connect my freeagent go to the computer, the computer finds it and installs drivers, but then orange light starts to fade in and out and I can not do anything with disk... can't copy, read or format... just nothing... My hdd is 6 months old and worked great... but then suddenly it stopped to work while it was connceted to the computer:-/  I tried to connect it to the other computers, but it is always the same... did you solve your problem?

Message Edited by kokoseq on 03-25-2009 07:48 AM

[jeff92677]

I'm having similar problems with another model of Freeagent, and initially found that unplugging the drive (power and USB) and plugging in seems to fix the problem. Windows handles "hot" insertion of USB device just fine.

Based on other suggestions, I've changed a setting in the BIOS to ignore USB devices at the BIOS level and let the operating system handle the USB devices. This seems to have fixed the problem.

In some BIOS flavors, the term "legacy support" will be used, in my Dell laptop it was some other term, but still about the USB devices being supported, and I turned OFF the support (at the BIOS level) and Windows seems to handle it fine. The downside is that if you use a USB keyboard and/or mouse, turning off UBS support at the BIOS level also means it will be off when editing the BIOS settings themselves, which is a catch 22 of course, so you'd need a wired mouse and/or keyboard once you turn off USB support at the lowest level, and let Windows handle it.

I also changed the setting on the drive so it does NOT go to sleep. I may adjust that later once I feel comfortable that the OS (Windows XP in my case) recognizes the drive reliably every time I turn on the laptop.

Hopefully this helps.

I posted another set of suggestions if you think you're losing data on the drive

http://forums.seagate.com/stx/board/message?board.id=freeagent&thread.id=4502&view=by_date_ascending&page=5

[wyrmwud125]

having the same problem. formatted mine for a mac. using it for film class and was in the middle of working on a project. yesterday everything was fine. go to use it today, it lights up, but the computer wont recognize it. tried plugging/unplugging and that did nothing. im about to throw up. PLEASE HELP.

[Rafilla]

Hi guys!

I was having exactly the same problems. I bought my HD 1 moth ago, and recently I bought a new computer... and my problems started... I thought that it was for the new operating system Vista (before I had XP)...My computer was wasting a lot of time starting, but only when the HD was plugged in...Some times my HD was not recognized...The I thought what in the...is going on.. I thought seagate was a very bad company..but..Then I restarted the system..I went to the bios I disabled the support for old USB Drivers, and my HD started to work as new again!!!. Well at least it looks like thah...At the moment it is working OK, I even was able to restart the computer without any problem with the HD pluged in!!. I am happy...I expect it continues in this way...And maybe you hare having the same issue tha I was having...

UPDATE: Well I confirm that My problem has gone!!!! 

Message Edited by Rafilla on 03-26-2009 09:04 PM

[kokoseq]

ok, I have acer 5920g and i do not have any option like this in bios... there is nothing about usb ports or drivers:-/ what should I do?

[jeff92677]

Kokoseq

Do you have the latest BIOS on your system? I went to ACER site and found that the BIOS

for the 5920 is Flash BIOS v.3811

http://www.acerpanam.com/synapse/forms/portal20.cfm?recordid=5463&formid=3394&website=AcerPanAm.com&siteid=7117&words=all&keywords=&areaid=2

Is that what you have?

On my DELL, the USB reference is buried in the settings, but it's there. Does your system allow you to use

a USB mouse or keyboard, AND does the mouse and/or keyboard work when editing the BIOS settings.

If so, then BIOS support of USB devices must be on.  Someone suggested it would be under "Legacy

USB support" but on the DELL, it's not called that at all. It's some other non-descript name, but it

does indicate that turning it OFF means the OS (like Windows) assumes control over the USB

port, which is exactly what is needed.

BIOS support seems to cause problems.

Jeff

Message Edited by jeff92677 on 03-26-2009 10:21 AM

[kokoseq]

well I have just installed newest bios, but it is the same- no new options... i think I will have to try another computer with better bios:-)

Message Edited by kokoseq on 03-26-2009 02:23 PM