07-20-2012 08:15 PM
My Freeagent Desktop p/n9nk2ag-500 would not open on my desktop and took it to local repair shop who ran diagnostic tests and determined that the motor in the hard drive was dead. Is there any way to retrieve the files from this unit? Any info or suggestions will be appreciated. It was only about 8 months old not mis-handled andhas about 12-15 GB stored on it mostly pics.
07-21-2012 03:54 PM
If the local repair shop is right and the drive motor has failed then it is likely to be very difficult (read expensive) to recover the data off it.
The drive should be under warranty, I think Seagate drives have at least 1year.
That doesn't help with your data I know, but for future reference, it is really important to keep backups (a second copy on another drive). External drives are much more likely to fail or get corrupted or simply lost or stolen than internal drives. For photos it is very cheap to burn them to DVD.