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Visitor
gabcab
Posts: 2
Registered: ‎08-21-2010
0

Having serious issues with FreeAgent Go 500gb external drive

So I bought this external drive a little over a year ago, and it's been working just fine up until two days ago, when all of a sudden it would randomly start slowing down during transfers, not finishing transfers etc...  but in general it worked as well as it normally had.

 

Very recently, just a few hours ago, my computer started acting up and everything went unresponsive; I had to force shut down my computer (HP Pavilion with Vista x64) and repair it upon startup.  Then it did a system restore and all went well, until I tried to open my external drive (FreeAgent Go 500gb.) 

 

Explorer would freeze every single time I tried to open My Computer, until I unplugged my drive that is.  Then I tried again and the same thing would happen again, and again.

 

I tried to open my drive on another computer (W7 x64) and My Computer did not freeze on this PC.  Sometimes it would pop up as Drive F, and sometimes it recognized that my particular model of external drive was plugged in, but it would never open the drive and -only sometimes- would prompt me to reformat the disk, which is not really an option unless I can recover the data beforehand. I also attempted to use SeaTools, but each attempt at detecting the disk failed, except for the one time it detected it, but would not scan it.

 

I'm thinking the data is recoverable because it still recognizes the drive, albeit at random.  Anybody have a solution?

Visitor
gabcab
Posts: 2
Registered: ‎08-21-2010
0

Re: Having serious issues with FreeAgent Go 500gb external drive

And I forgot to add, all freezing and slowing down ends immediately once I unplug the drive.

Regular Visitor
feeeeee
Posts: 1
Registered: ‎12-05-2010
0

Re: Having serious issues with FreeAgent Go 500gb external drive

Hi!

 

This is happening to me right now! Exactly the same thing... and I'm also thinking that the data is recoverable?

 

Can you please shed some light in this?

 

I'm considering whether to just get a replacement and loose all the data, and to get it fixed (but I've been told recovery is not guaranteed??)

 

Did you managed to get the data back? What did you do?

 

Would appreciate it if you can help me out?!

 

Thanks in advance!

 

 

Regular Visitor
irishham97
Posts: 3
Registered: ‎03-25-2013
0

Re: Having serious issues with FreeAgent Go 500gb external drive

This has happened to me.  I only have Win7 systems to test it on, but so far each computer recognizes the device, but it says there is no data.  Then it asks me to format the device.  400 of my 500 gbs were full.  Any ideas from Seagate?

Moderator
AskTheLeaf
Posts: 2,728
Registered: ‎06-13-2011
0

Re: Having serious issues with FreeAgent Go 500gb external drive

[ Edited ]

 


irishham97 wrote:

This has happened to me.  I only have Win7 systems to test it on, but so far each computer recognizes the device, but it says there is no data.  Then it asks me to format the device.  400 of my 500 gbs were full.  Any ideas from Seagate?



Please let me know how the drive appears in Disk Management - does it show an NTFS file system, RAW, or does the drive not show up at all here?

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askmehow
Posts: 6
Registered: ‎03-28-2013
0

Re: Having serious issues with FreeAgent Go 500gb external drive

"pending bug issue" most likely, exactly what this drive had when we worked on it.

 

http://www.youtube.com/watch?v=RXvvPJMJJTs