FreeAgent Products

[BinoThomas]

Hi,

I have recently purchased a free agent go hdd of 160G. unfortunatly this drive is not getting dectected by my home theater. But my old HDD (from seagate too) is working fine. i am useing samsung home theater HTQ20 which accepts one usb device at a time. I have connected many drives to this theater and all found working but this particular item is not even getting detected. when i connect, the light on the disk appears but the theater doesn't read it.

when i connect the disk to pc, it works perfectly fine.

i had fomatted the disk after i purchase and all the softwares in that got deleted.

can some one suggest any solution.

Thanks in advance,

Thomas

[Melonade]

the other usb devices - what partition type are they? fat32, ntfs?

what abuot the freeagent?

whats the os of the pc where you reformatted the freeagent?

[BinoThomas]

Hi,

thanks for a reply.

i checked both the discs now. both are NTFS. i don't remember whether i formated the old drive myself. the free agent was formatted with xp machine, professional, version 2002, service pack 2. both the discs have got single primary partition.

i thought the disk i have might be a fake one. but i was able to register its serial number to the seagate portal. and the site shows it is under waranty.

Hope you could help me,

Thanks and regards,

Thomas

[Azork]

if you look at the manual for your product:

http://downloadcenter.samsung.com/content/UM/200603/20060309163350406_HT-Q20-GB.pdf

here is what it says:

A device using NTFS file system is not supported.

(Only FAT 16/32 (File Allocation Table 16/32) file system is supported.)

So you need to format your drive with FAT32 file system ;-)

[BinoThomas]

Hi Azork,

Thank you for the guidance.

I have formated the disk with FAT 32.

copied some media files and connected to the theater. for the first time the theater was able to read the drive. then the theater listed all the things i copied to the drive. i had selected an mp3 file and played it. it just played that file only. then it was not able to proceed to another file. i switched off the theater and powered up again. this time for my surprise, it was not able to detected the drive. i tried several times. all failed. i deleted all content of drive, copied them again. still no result.

this is the situation now, i have FAT32 on my disk still not getting connected to the theater. However, i feel very strange, that it could only detect once.

Can i have some more suggstions please.

Thank you very much,

Thomas Bino

[Azork]

Hi Thomas,

when you removed the drive from your device , did you follow the process include in your handbook (Samsung):

Safe USB Removal

To prevent damage to the memory stored in the USB device, perform safe removal

before disconnecting the USB cable.

(1) Press the Stop button twice in a row.

The display will show REMOVE ➞ USB.

(2) Remove the USB cable.

Can you read the data withtout any problems on your computer ?

If yes, then i will suggest to contact Samsung or check on their website if there is any firmware update/process to follow when connecting an external usb drive on it.

If no, then you can try to reformat the drive (with FAT32 file system), because the partition could be damaged/corrupted.

[BinoThomas]

Hi,

Yes i did remove safely. Infact i switched off the equipment and removed. after removing the drive work very well with PC. I'll try contacting the samsung now.

Thanks