08-10-2010 12:05 AM
I already went through the most common issues in this forum and found that none of them applied correctly to my issue. Furthermore, after searching online for "hum" and "beeping" I found various issues but few responses. In some responses, there were external pages included that had "sounds" of external hard drives when there were issues - I found that none matched my external hard drive's. So here is my issue:
I own a 1.5 TB FreeAgent | Desk external hard drive; P/N: 9ZC2A8-500
Unfortunately, my HDD fell today onto the ground, and upon connecting it again, it made a sound that was almost an electronically made "beep," akin to a sound heard in this video:
However, mine does not have that much of a "scratchy" characteristic. Moreover, the beep is consistently made every 3 seconds or so.
Seeing that there were no true solutions online, I decided to approach this systematically:
1. I disconnected the HDD
2. I connected only to outlet (No USB connection)
2b.-- I found that it only had to be connected to the outlet to produce this sound.
3. I connected to computer via USB
3b.-- I found that:
---i. The logo and design print did not light up as it normally does when connecting to the laptop
---ii. The computer cannot find the external hard drive
This lead me to believe that the issue may deal with the electrical portion given that even the logo would not light up. However, If it were a complete electrical issue, wouldn't it not even "beep?"
I continued research and found that it "could" be stiction or something dealing with the heads. However, most sounds I found online dealing with this issue did not appear to sound like my hard drive.
I found this advice as to fixing a stuck HDD:
I attempted it twice, and failed. I fear to continue trying since it could cause more damage.
I was unfortunate enough to have this occur while I had everything backed up on it while I upgraded my OS. So, I have quite a bit of important, sentimental, and sensitive information on this HDD. I hope to find help within this community. Would opening the external case void my warranty? As I am tempted to check if it is an electrical problem. However, I have not taken action because I am weighing pros and cons as to opening it if it meant my warranty would be void. Furthermore, if it were stiction, upon opening the case and "fixing" it, what is the probability that the information written on it will be salvageable without spending a grandiose amount of money?
Thank You Ahead of Time