03-19-2009 06:25 PM
Solved! Go to Solution.
03-20-2009 07:10 AM
. The backup drive installs fine, first backup works great, but the next time they turn on the laptop the drive is not recognized.
more information please?
os, computer, connection type, other devices, all that stuff
what troubleshooting have you tried http://www.seagate.com/ww/v/index.jsp?locale=en-US
03-21-2009 01:34 PM
03-25-2009 09:18 AM
In the BIOS there is a setting to turn off USB support (at the BIOS level), and this seems to fix the problem
on my Dell Precision M70 laptop. Perhaps the BIOS interferes with the operating system support of the
When you have Windows running, and unplug power and USB cable from the drive, and reinsert the
plugs, the drive is probably recognized. This is a clue that the Dell BIOS is causing the problem.
Get into the BIOS settings and turn OFF USB support at that level (which is useful only if you have an
external USB mouse and/or keyboard and want to use it to edit the BIOS settings).
Use the touchpad and laptop keyboard once you turn off USB support during the BIOS editing,
but when you boot into Windows, it finds and uses the USB port, and the Seagate drive.
Hope this helps, but even more, I hope it solves the problem you and others are seeing.
PS: In DELL vernacular, what is called "Legacy USB support" on other computers is referred to as
USB support ON/OFF in the Dell BIOS. The Dell bios does explain that when OFF, the USB
support is the responsibility of the operating system, which is really what you want anyway.
03-29-2009 09:34 AM
FYI: The "solution" link provided by sh136h applies to an Apple computer using a firewire connector.
It has nothing to do with the USB port under Windows.
When a solution is posted, it might be helpful to indicate the relevance, such as applies
to XP or WIndows or USB, etc. I read the linked page and it has nothing to do
with the problems I found, or the solution that works on my Dell laptop.
03-29-2009 12:17 PM
Is this company kidding? This obviously has been a problem for a long time and is still a problem with no resolution. Why is this product still be sold in stores. I bought the Seagate Free Agent external 1TB drive about a month ago, still haven't been able to backup my PC yet. My computer won't recognize it and then if it does recognize it my USB gives me an error that it's not recognized. This is totally crazy and somebody needs to do something to get this product off the market. That somebody just might be me at this point because I am fed up.
The web is filled with people who are having the same problem and not getting help from tech support. If mine doesn't work and every other person who bought one can't get it to work what good is a replacement. I don't have time to be bothered calling tech support after reading every single person's experience showing that it's a waste of time. It looks like it's time for everyone to get busy blogging and twittering about this, I know I will be. I don't like to be straight-up ripped off.
03-29-2009 06:19 PM
I have several FreeAgent drives, one hooked to a network server, another to an HP laptop,
and a new one to a DELL laptop.
The only system that gave me trouble was the Dell M70, and when I turned off the BIOS
support of the USB port, leaving it to Windows, that system is now stable.
Others are having good luck with the drive as well.
So one thing stays the same -- the Seagate drive.
Another thing changes -- different computers behave differently.
Use some scientific logic to help determine the locus of the problem, the evidence is there.