02-14-2009 08:57 PM
02-14-2009 09:35 PM
Wow, you really need to go out in the real world and see how bad this problem really is.
Drives that self brick? Firmware releases that kill drives? Drives that disappear from the SATA bus or lockup a PC?
If there is no problem with the drives, and we are just a 'small bunch of disgruntled customers', then why is Seagate releasing firmware after firmware seemingly trying to fix the problem - only to have the drives self brick and die?
Why are the majority of customers on Newegg who bought one of the 1TB or 1.5TB drives posting reviews of drives failing left and right? How about the reviews on BestBuy? Amazon?
Why are major retailers trying to blow out their inventory of Seagate drives with huge sales? Did you cut them a deal to try and flush out the defective drives from your warehouse?
Sure, they have a 5 years warranty, but what good is it if the customer looses valuable data and has to waste time and money sending the drive back, only to have the replacement fail too? Do you have a revolving door on your RMA dept?
I bought 3 of these drives when Bestbuy had them on sale a month ago. The first one died (clicking problem) within 2 weeks. I got lucky with that one, it was still less than 30 days so I returned it to Bestbuy. Before I returned it, I slammed the drive down on my floor, just to make sure it was dead - think of it as a 'low level format' to keep prying eyes away from my personal data.
Now, as of two days ago, the other two drives are clicking and locking up my PC. That's 3 for 3. I've never seen such a high failure as this. I have since removed ALL seagate drives from all of my systems (6 PC's and 4 laptops) and replaced them with WD. I completely lost faith in the Seagate brand.
I also happen to work in the IT dept. of a Fortune 100 company with tens of thousands of employees. We have informed our PC vendor NOT to ship PC's with Seagate hard drives in them due to high failure rate.
Since Seagate is in denile about the problem and does not want to stand up and take the responsibility of effectively dealing with this issue, we as consumers have already begun to stop purchasing defective drives with the Seagate brand.
For every person on here that posted about their drive failure, there are hundreds, maybe thousands who never made it here to leave a message.
Did you guys just run the numbers and decide that the best way to deal with this massive defect problem is to let people buy them, and just keep replacing them under warranty? Is that more cost effective than admitting to the problem?
02-15-2009 07:05 AM
It really is a sad storie. Not only for the customers of Seagate products, but also Seagate themself. The computer store were I work in Denmark, we have gone from Seagate only, til Western Digital only. Thats the beauty by working as a Technician, if we get to many problems with a product, and there is no working solution for that problem, we have to decide weather or not we will continue to sell those products. We can't keep making excuses on behave of that company, when we know there is a problem with a product there are no working solution for. The only right thing to do in that situation is to remove it from the shells, and recomment another product from another vendor. If the vendor of such product is finding a working solution, then we offcourse will consider getting that product back on the shells. We as a store, Seagate as a vendor, depends on good service, the customers comes first. It is not up to the customers themself to prove that there are a problem with the product, is it ? How on earth do you Seagate / Alan want us former happy customers to prove that the drives we have are defective, there is no doubt about there is a problem, I dont say it is the hole product line. I have posted earlier my problems with my drive. No matter if I use the drive, on my Windows Vista Ultimate 64Bit, Windows Vista Home Premium 32Bit, Windows XP Pro, Windows XP Home or if I test it at the store were I work, the problem remains the same. I have tried to turn off the sleeping mode, and that seemed to help a bit. I havent got that much time to test it over a longer periode of time yet. But when I enter the directories the files is still there, and the derectories are not empty as I posted earlier. The drive does still make that clicking noise. When I have tested the drive over a longer periode of time, I will get back.
Sorry for my lack of skills in the english language.
02-15-2009 11:46 AM
Munnecke, your English is good, maybe not perfect (neither is mine), but you make yourself understood, and under the circumstances that's all that really matters.
Seagate, you can now add me to the list of people who are having problems with the 1.5 TB Free Agent Desk. Just started today - delayed write errors, and now I can't do the "Safely Remove..." thing. I get a message box saying "the device 'Generic Volume' cannot be stopped right now." No clicking, yet.
02-15-2009 01:20 PM
I just sent an email to several individuals at Seagate in their PR department as well as a couple of the executives. Not sure if they will read the email but I politely pointed out that there are many customers having the same or similar issues and that the forums are not painting a favorable view of this product.
I'll let you know if I get a reponse.
02-15-2009 04:21 PM
And the clicking is now under way...
Here's the pop-up "balloon" message I get intermittently for no apparent reason:
"Windows - Delayed Write Failed
Windows was unable to save all the data for the file F:\$Mft. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere."
Well, that's all very interesting, since I wasn't trying to save or write any files to the drive. Nor do I have any idea what F:\$Mft is supposed to be. F is the drive letter assigned to the Free Agent drive currently.
The drive isn't running hot, and this is all happening after a cold reboot of the computer and leaving the FA drive unplugged for a couple of hours. I can see the drive in Windows Explorer, and I can see the directory tree and even the file listing within the directories, but I cannot do anything with the files themselves, except for files in the root directory of the drive for some reason.
Windows still sees the drive, so I guess this malignancy has not yet progressed very far.
02-15-2009 07:30 PM
I just purchased one of these external drives due to having an emergency which needed me to back up my data no later than today. After I got home and started backing up the data I got curious and looked up reviews on the drive and I have yet to see one good review from anyone who has had the drive for a reasonable period of time. I am removing the data from the hard drive and returning it tomorrow for a Western Digital. All of the reviews online about this product and Seagate's Customer Service is enough for me to never buy another Seagate product again. Good luck to those of you who lost all of your data.
02-15-2009 09:17 PM - edited 02-15-2009 09:19 PM
Thanks for taking the initiative on behalf of the rest of us - any updates at all would be greatly appreciated since there are a lot of us out there having these problems that just haven't come forward.
Count me as yet another customer who is having problems. While there may only be 20 or so of us making our problems known here, one needs not search far and wide to find hundreds or thousands of these issues. I think we all understand that posting here isn't going to get us a solution - we're looking for a company we have come to trust and reply upon to take responsibility for what is, plainly, a faulty product.
53% of ratings (of 57 reviews total) on newegg give this drive a 1-star rating: http://tinyurl.com/8sfylv
12 out of 22 reviews (55%) on Amazon give this drive a 1-star rating: http://tinyurl.com/cub9yd
I can't recall ever seeing such horrible ratings for a Seagate product before a few weeks ago. The Seagate that I have purchased drives from for years can't possibly be pleased or satisfied with such sub-par performance, and I hope they can own up to whatever the issue may be.
If they can be content with over 50% of customer reviews being the worst rating possible then I will have to carefully consider any possible purchase from Seagate again in the future.
02-15-2009 10:45 PM - last edited on 02-16-2009 07:16 AM by BradC
I wish I knew a little more about Windows and Drives and such, but I don't. I posted in this thread, and a couple of others, a while back. I've been delaying RMAing my two bad drives (one for the second time) hoping Seagate fixes the problem. I'm somewhat relieved to see that we are no closer now than we were a few weeks ago. I was beginning to think it was just me. Sticking with the same "20-30 posters" and"millions of drives" line. You could shut us up pretty quickly with real statistics, but those haven't come, so I'm betting they do know they have a problem.
In any event, I want to try to be productive, as compared to the Seagate staff, so I have an idea for anybody that knows anything abot these drives or the various operating systems (btw, I currently rate EasyEEE's power problem as a 3:2 favorite as to what's killing these drives, but my experience has led to to another idea too).
Any chance we're seeing prolific failure due, basically, to the size of these drives?
Here's why I say that. As I mentioned, I have 3tb on the bench, waiting for Seagate to figure this out. Storage needs aren't going away, though, so I bought a 1 tb Hammer Morespace drive at MicroCenter two weeks ago. I very quickly started seeing similar, but not exactly the same problems with the drive. One of the first signs that these Seagate drives were going to crud out, for me, was weird directory nonsense. I would open the drive, and see the top level folders, but they would all appear empty. Unplug and replug, and maybe it would work for another day, but then the same problem recurred. Eventually though, the delayed write failure with the $mft reference kicked the drive and it would croak. When I started to see some directory wierdness on my Hammer, I immediately started looking at brand-independant possible reasons for this problem. Any of you who have done this have probably found websites like http://www.gibni.com/windows-delayed-write-failed-
If you read that Microsoft article it sounds to me, in layman's terms, like these drives (and maybe particularly large transfer (in my case 100's of GBs at a time)) to these drives could tax and ultimately overflow the essential directory functions of windows and, therefore, corrupt that portion of the harddrive that tells the drive where everything is located (essentially what I understand the $mft file to at least partially be). Now, I don't know if or how this kind of problem could manifest itself on Macs, or how this eventually leads to the clicking which I've seen in two of my three dead drives (it's possible the third just isn't "dead enough" yet). But, it's a potential theory that could explain why Seagate thinks their drives are fine, but those of us in the real world are pretty sure they aren't. I don't know, maybe it's the kind of thing you'd expect Seagate to look into and see if it could be at the heart of the problem (or at least causing some of the failures they are seeing) - but let's stop kidding around, we all know that's not going to happen. But to all you intrepid drive owners, who some day want to use these things for something other than a coaster (the water rings will do more damage to my faux wood finished desk than to these POSs), perhaps this notion sparks some ideas. Did you, for example, really tax it on load in a way that probably is more than you've ever moved before (theoretically tripping a page table limit)? Or, in contrast, do any of you with a dead Seagate 1.5tb, have othe 1tb+ drives that you filled in a similar manner but are working without any of the issues that led to the demise of your Seagate POS? Anyway, something to chew on. Best of luck to all of you who aren't (yet) in our boat.
[Edited in compliance of the community rules and regulations.]
02-16-2009 06:58 AM
mcdannej - I think you could be onto something. I've had my FAD 1.5TB for a little more than two weeks now, and I've added just over 100 GB to it, in 27,000+ files and 600+ directories. The problems started cropping up this past weekend, but they only happen when I've got the thing attached to my work laptop, an XP Pro SP2 machine. When I work with it on my wife's Vista Home computer, all is well. I plugged the FAD into that box last night and left it on, and this morning it's still working fine. All files appear to be accessible.
Maybe this really is a software problem, at least in some cases. I would be interested in hearing from people who have used the drive with Vista. I think there's at least one person on this board who has had trouble even with Vista, though.