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[anneliesa]

I share namasaya view entirely, especially since I just lived the Greek Tragedy with a chorus in the background represented by Seagate saying "YOu shouldn't have trusted us! This problem is not common, and is entirely your fault! Don't you know what a backup is?"

Prior to this event the name Seagate meant "strong, integrity, history".  After the failure of the drive, Seagate could have taken action to help me not preach to me.  I mean, if they are not willing to pull these satanic devices off the market, they should offer data recovery at a certain level - say the first $200.  Since their belief is that this is not a common event, what would their exposure be? Hmmmm.........

I mean no offense to any employee of Seagate, as they seem to be trying to help within their limited sphere of influence & culture of Seagate.    The problem is obviously at the top of management. 

I'm ready to move on, but without Seagate.  Thank you for listening. Anneliesa

[AlanM]

Since this thread has become so diverted from anything resembling technical give-and-take, asking questions and sharing technical advice and answers, I will agree with anneliesa and lock this thread here.

Just a few things to take away from this most recent discussion:

1) No matter what, always keep more than one copy of your data on a separate storage media, of whatever kind and brand.  

2) No storage company of which I'm aware covers data recovery in its warranty.  Rather, actually making a data backup and keeping it up-to-date is each user's responsibility.

3) If your drive has failed within the warranty period, you may replace it under warranty with Seagate.  Also, if you bought your drive retail, many stores will take back a faulty hardware component if it fails within 20-30 days (or even more sometimes), so check with your place of purchase for their replacement policies as well, if convenient.

Message Edited by AlanM on 03-04-2009 10:50 AM