01-20-2009 12:06 AM
I read the first post to see if it could naswer my question but it did not answer for my spacific model
I have a Seagate desktop 1tb model that I bought back on black friday. It has worked fine up until a while ago. A week ago, I had it sitting on a table no mor ethen two feet plugged into my laptop(I was in the family room). Well, a family member accidently tripped over the cord and the hard drive too a rather sudden fall onto the floor, although it landed on the carpit. Now after I picked up the hard drive, I checked "my computer" and it still connected fine and I could access everything so at the time, I thought it was fine. Since then I did not need it until a few days ago. I Plugged it in and the vertical yellow line lights up and everything but the computer does not read my drive, it does not appear unter "my computer". Also, about every 3 seconds or so, there is a brief hummign sound that comes from it. Even when I unplug the usb cord(the power cordis still plugged in) it still is lit and continues with the humming sound until I unplug the power cord. Although the fall was sudden, I did not think it was enough to acually raddle my hard drive. I went as far as to remove the outer casing to inspect my hard drive and from the looks of it, everything is fine (I do not really know about hardware, I watched someones tutorial how to open it). I have filled this thing about 1/3-1/4 the way. I am really worried because this WAS my my back-up device that has data of mine that dates back almost three years. Anyone have any at-home techniques to try and remedy this?
01-22-2009 06:07 PM
I have nearly the exact same problem. Bought the thing about three months ago, didn't open it until about a month ago, before I started the new school quarter, everything was fine, worked on my home mac, my home pc, and my school macs just fine. While at school it got knocked off the desk, and I halfway caught it, but it still impacted the floor although at a very mild velocity, didn't really even make a sound. It stayed plugged in and worked just fine. Packed it up, went home, and worked fine on my home computer that night. Now, today, I tried connecting it to the same mac that I was on the day it took a mild tumble, and nothing.
The drive lights up, hums, whirls audibly, but as far as the computer is concerned the thing doesn't exist. Tried several different computers, both mac and pcs, and nothing. Got home, still nothing. I tried calling customer service, but were inconveneintly out for a 'company wide meeting.' In case an employee reads that, I will probably never buy another seagate product just for that. Not a single person left to help someone in desperation? NOT good customer service.
Have spent several hours online, both on this forum and others, downloaded several 'help' files, drivers, troubleshoot pdfs, etc, NOTHING has fixed it. Getting really desperate, anyone have any ideas?
01-22-2009 06:46 PM
01-23-2009 07:18 PM
01-23-2009 07:25 PM
02-10-2009 01:45 PM
Im so gutted...........You me and so many others are having massive problems with this. Ten years worth of "collecting" music, my playlist was to die for and had spent many hours getting it organized, not to mention the many other things i have on the terabite which is worth alot to me. Yes the externals should be used only as a backup and yes you should back up your back up (the reason why i bought the TB obviously) AND yes ive looked at the solutions page???????? not much use that was. Also spent many hours looking online for a solution just to find more people with more or less the same problem (that did nothing for any hope i held out of a quick fix)
So whose fault is it and will they fix, refund, retrieve data or at least acknowledge us. The small people normally dont have much of a say but I think if we all continue to voice our complaints than something has to be done.
02-19-2009 07:51 AM
Hi, I know that you're post is from a while ago but I wanted to add my frustration to the mix. I have a Seagate freeagent desktop 500gb that I store ALL of my most valuable pics and videas on. I researched and bought it for security...to know my files were safe. So I was horrified when I realized one morning that my drive was no longer working. It was never dropped, moved-nothing. It just sat on my desk next to my computer. But now my computer doesn't recognize it. The LED light stip illuminates fine, but no recognition. AND It makes that little hum every couple of seconds.
I have been sitting on hold with seagate tech support for 20 minutes waiting...but I am not holding my breath. I find it interesting that they have their very own data recovery service-how conveniant for those of us who bought their faulty equipment. I am so frustrated right now I could spit. I posted my question to this forum a few days ago but I got no response-presumable because they know there is nothing that can be done.
I have tried all of the troubleshooter tips. With all of the people I am noticing having similar problems it seems pretty clear to me this is a hardware problem-nd SEAGATE should be paying for my data recovery.
Anyway, if anyone ever got a resolution I would love to hear it.
02-19-2009 10:58 AM
So far, I have received 2 e-mails to my customer support inquiries (I put that in on 23 Jan).
The first stated recieved 7 Feb: "Thank you for sending your Seagate E-mail inquiry. 1. How is this drive formatted?, 2. Have you tried this drive on another computer?, 3. If the drive is formatted NTFS then that is read only in a mac. If you have any additional questions, please let me know." I replied the same day. So far, I haven't received a response.
The second received 8 Feb, said "Thank you for sending your Seagate E-mail inquiry. If you do not have an adequate backup of your data, Seagate now offers best-in-class data recovery for all for all formats and all brands of storage media. For more information about our data recovery services please visit our website
When I first started working with Seagate in the 90s, they had reliable equipment which is the only reason I chose Seagate over the other brands. Funny how much customer support and reliability can change for the worse when technology is suppose to be improving. I am going to give this one more try (online chat since I don't have time to wait for customer service which is having an unusual amount of calls so you will have an extremely long wait in the phone que). After that, I'll see what the Better Business Bureau can do to assist me.
02-19-2009 01:08 PM