FreeAgent Products

[Lois]

Hello anyone. Could you please give me some information on why my backup failed? I am new to using this type of hard drive and I have no idea what to do. It says it completed but with some errors whats that mean? I viewed the log and it said for some of the things source invalid, and others not supported? Any help would be appreciated thank you. The sooner the better would be great since I have a virus issue and am trying to fix my computer, so i need to backup these files.

[niquist]

Hi, First thing you do: DISCONNECT YOUR COMPUTER FROM THE INTERNET - NOW.

You can leave your browser open and read this post. Then afterwards you turn off your virus infected computer. Don`t boot the infected Windows system again!

You need a clean new installation but you can clean your computer from Viruses and make a backup before you do a fresh install.

Here is how: Get a Linux-Live CD which a friend can download and burn for you. You can run Linux from that CD without installing anything to your harddrive. Any Windows-virus can`t do anything then. Then you can do a backup, download a free antivirus CD that checks your PC and you have all the time you need to find the right tools because the virus that you have is inactive. Here would be one of many choices for a Linux Live CD: http://www.ubuntu.com/getubuntu/download

You can DL a free anti virus for Windows here: http://www.free-av.de/en/download/download_servers.php

BUT: You first need to install a fresh version of Windows. So before you can do that you need to clean your system and backup your data OR you can get a new harddrive. Take the old harddrive out of the PC. Now you can install Windows. Then you connect to the internet and the first thing you do is: get the latest security patches and service packs from Microsoft. Of course you must not use an illegal copy of Windows (could contain a virus).

Then you download a free anti virus.

Then you install the old harddrive with your data and clean the viruses.

Then you can make a backup.

Somewhere on this page you can get a free anti virus that scans your PC without booting Windows: http://www.f-prot.com/

 That means that any virus will not be loaded and cannot hide.

If you install an Anti Virus on a Windows that is virus-infected, then a virus can hide.

You can also (alternatively) do a backup when running Linux and then later on, when you have cleared the original harddrive from viruses you can format the backup and do another backup (now without viruses). The best Backup Program I know for Windows is Nero Backup. It is part of the Nero CD/DVD-Burning suite.

Again: If you use illegal software then you risk getting a virus.

If you feel lost then ask a friend.

Just don`t use the disk with your data + virus. If you take it out of the computer and put it somewhere until you know what to do, then nothing will happen to your data.

If you keep your virus infected PC running as it is, then you can lose all your data.

[Sady]

No please don't format yet, try this: http://www.safer-networking.org/en/mirrors/index.html

Use the mirror from safer neworking the others can be troublesome.

if that does not work try http://free-av.com

after spybot is installed make sure you do a full update, then scan, don't worrie about the imunize message, do it later, after the scan.

when the scan is finished make sure you re

spybot hardly ever fails at removing viruses an male ware.move selected problems, also if it says it needs to reboot and scan to remove some problems:

click yes, reboot, and log back on to windows and it will fix it.

After that your backup should work.

[awlongo]

Interesting but I have a similar problem except I have no viruses on my machine yet the backup failed.  In the log there are numerous entries that begin with "not supported" or "access denied".  Most of the "not supported" entries are linked to items in my Itunes folder, album art, etc.  The "access denied" items are almost exclusively linked to photographs.  I am using FreeAgent Desk 1TB. In my backup plan I selected my personal folder and public folder as the items to back up.  It successfully backed about 70GB of data but with the errors I mentioned above.  The backup copied folder titles but not the contents thus giving me the error messages and a "backup failed" notice.  I checked the permissions on my folders to see if that might be the problem but I seems that my permissions are identical on folders that copied and others that returned the error, "access denied".

So what's up?  Anyone got any ideas?

[MrButkus]

It depends what failed.

There are many files this cheap program won't backup due to the way it's programmed.

If you tried to backup other users files, this program won't do that either.

If you have music files, it will not backup the album images.

You have to see what is not backing up and to do that with the provided software, it's difficult.

If you just want to backup, use a different program.

Freebyte or comodo backup.. both free, simple and will backup anything you point it at.

As far as a virus... malwarebtyes.org

As long as you can update it, run the complete scan.. that gets them all.

AVG Free version - Not the free download, Free version.

Been using that for several years.

[afrochicxxx]

If some of your files are hidden then it won't backup - you have to unhide your files. ie if you want to save Outlook emails or internet bookmarks. The software seems really basic, which I am really surprised about. I won't bel recommending to anyone...