Thanks for your reply, Melonade. The linked words brought me back to this thread though. I'll try to rename the drive and see if that helps.
I do have it installed. When I first plugged in the Free Agent, I copied everything on it onto my hard drive, as per the instructions, so I clicked launch.exe to at least install the drive. I now have an icon on the right side of the system tray, but some of the features don't work, such as a mouse hover over the icon doesn't provide any information. I'm wondering if I should proceed as if everything were perfect or unhook it, hook up my old external and uninstall it, then reinstall the Free Agent. I don't want to be half-way into using it and discover left over bugs. Since I haven't transferred anything to it yet, it would be relatively painless at this point.
If I can smooth everything out without having to physically get down in tight spaces and do all that wire work, I'd rather.