04-13-2011 12:13 AM
07-29-2011 04:02 AM - edited 07-29-2011 11:02 AM
I've had a similar experience with Seagate "Asia" Support.. Even the return was having a bad sectors and after 3 returns, I've stopped using it :-). Atleast from the experience that i've had this looks to be as expected.
07-29-2011 07:06 AM
Thanks for dropping by to say so, perhaps you might like to add that you are dealing with the Asia side of the company in post 1, quite possibly they do suck over there, but ppl worldwide will read this, and there's no consideration for the amount of ppl who return good drives either, they can't just say ok here's another, they have to be tested, and that takes time, I grant you you shouldn't have a drive returned with bad sectors on it already though, that is poor imo, so send an e.mail to management and make them aware things in certain parts of the world aren't working to spec.
07-29-2011 10:58 AM - edited 07-29-2011 10:59 AM
Well Yes. I'm dealing with Asia Side. Well being a support person myself, i even tried the normal escalation process(available on the screen where we check status for Support Ticket). The Support person when he called me sounded very helpful but the actions didnt reflect that Being a home user after 3 failed returns(Seagate out here doesnt provide pickup/return service you actually need to walkin to nearest Seagate service centre to get the warranty claimed). i've bought another competitors drive and using this as secondary drive. Since i couldnt do anything to my drive, i made sure that we dont use it atleast in our department where i work. Reading your post, i do understand that this is possibly for U.S Seagate where service may be better my comment is ONLY for seagate support in Asia (India). If there is an escalation matrix available i would appreciate that.
07-30-2011 05:23 PM
PM Asktheleaf next week, she will then boot it further up for consideration, tbh you aren't the first Asian country user whose had this treatment, so you will be doing head office a favour highlighting it.