10-18-2011 11:03 AM - edited 10-18-2011 11:05 AM
A few weeks ago, I purchased a new Seagate 500gb Freeagent Goflex. My laptop has ceased to recognize internal hard drives, so I've been having to run the entire thing from an external hard drive. The hard drive I have been using--a 150gb Maxtor--has been feeling a bit too small lately, so I decided to upgrade.
The new drive worked perfectly, until one of my friends attempted to move a stack of papers to a different spot on the table. The papers pushed the drive, and it fell off the table...
...and I caught it before it had fallen more than three inches. The USB cord was never disconnected, and the computer kept running.
After a few seconds, I became aware of a faint beeping. Putting my ear to the hard drive, I confirmed it to be the source of the sound. Since it was clearly having some sort of problem--but performance was not yet being affected--I decided to turn it off and restart it, hopefully allowing it to resolve the matter during startup.
However, things did not go as planned. I turned off the computer, and the hard drive powered down normally. Unfortunately, when I attempted to turn the computer back on, the hard drive sat there, silent, then began to blink its light at me and beep. Putting my ear to it, there is no sound of a motor, and I feel no vibrations when I hold it. Seems that the disk doesn't even start to spin, it just starts beeping.
The old Maxtor is still working with the computer, so I know that it isn't a problem with the computer. I've also tried hooking up the new hard drive to other computers, with the same result. It seems to go directly to beeping, without even attempting to start the motors or spin the disk.
Is there any way that this can be fixed?
10-18-2011 04:30 PM - edited 10-18-2011 04:30 PM
Bleeping is bad connection or dead drive.
I know I know....what should I do next?
Open an RMA, or open the drive and connect like an internal.
10-18-2011 05:17 PM
An RMA doesn't seem likely, as the warranty doesn't cover accidents. This only happened after the fall, which I'm fairly certain qualifies as such.
As far as opening the drive, could I get a little more detail? As I mentioned, my computer does not recognize internal hard drives and can only run off of an external--so, connecting it as an internal hard drive does not seem likely to work.
10-19-2011 03:23 AM
Ok, inside the casing there is a normal slim HDD, you break open the casing and you then take the drive out and hook it up like you would your normal internal drive in the PC as a slave.
I suspect the actual drive is damaged, but there is a chance it's just the bridge board, hence removing it from the case to bypass the board.hth.