FreeAgent Products

[BBFlemm]

Hi, everyone !!!

I have a Seagate 1TB Desk model...

I have it set up to back up file every Monday Morning at 12:00 AM, from all of the user accounts on my machine...

So, I have a backup from a week ago Sunday - shows up under the file name of my computer (YOUR-XXXX, where the X's are numbers and letters)... all well and good...

Now, when the backup ran early this morning, it created a whole new backup, under the file name YOUR-XXXX (1), and backed up all of the same files...

Isn't the process supposed to only back up new files that were entered or changed in the week between the backups ??? Is there a setting I have wrong ???

Any help is much appreciated !!!

Thanks !!

BB

[x64vip]

Same issue here. FreeAgent GO 320GB. Went to back up today and instead of backing up to existing plan created a whole new profile, backing up entire system again and filling the hard drive until I had to cancel it since there was no room on the Seagate for another complete backup. 

No matter what I tried I could not get the backup to use the same profile. II tried to edit the backup settings but every time I did it created a new profile again. Since the earlier backup contained many files that I no longer had on the laptop (I deleted them after putting them on the Seagate) I coldn't simply delete the earlier backup, but I also could not continue the backup under the new profile. I could not could merge the two.

I had to delete all the files in the new backup profile and then manually copy ALL the files on my hard drive, folder by folder, into the existing folders from the earlier backups on the Seagate. It took hours.

Now I can longer do backups using the Seagate Manager and can only do simple backups by manually copying files (assuming I know which folders have new files in them).    

[karlwong888]

Hi,

Just bought a 2TB external drive and having the same issue where backups are being duplicated.  My previous model a portable 500GB had no issues.  I have raised a case with Seagate case# 01156843 and awaiting a response.

I'll keep you posted on the outcome.

Cheers, Karl

[rwbana]

Same issue here. I had to reinstall windows xp and when I did, the Seagate external wants to create a whole new backup, it's calling it "Server (1)" and my former back up is called "Server". 

I want to tap into the backup I was using before I had to reinstall windows. 

I save all of my documents to another external hard drive. I'm using the Seagate to back up that other external drive. 

Is there anyway to get my Seagate to recognize the existing folders and just continue where it left off. Otherwise I'm going to have 2 sets of the exact same back up and either have to delete the one or run our of room very quickly. 

Thanks.

[rwbana]

I just got off phone with tech support. 

Bad news...there is no way to tap into a former back up plan. They said it was to prevent data from being overwritten (and lost) if you happen to have deleted a folder on the original drive being backed up. 

Solution: Backup the original files again, then delete the old back up plan on your Seagate. I'd make sure you have all your files backed up again though before deleting your old back up. 

If you need more room to back up your original files to your Seagate, try deleting your "history" folder, as it is just older versions of what's in your main backup folder. Levels 02 through 10 all contain older version of the main backup folder, so you could delete those to free up some room. 

Cheers.