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Byte
strappy
Posts: 15
Registered: ‎07-30-2011
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Accepted Solution

Seagate Free Agent Desk 500GB not seen by Seagate Manager or Windows

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‎06-07-2012 03:32 PM

Seagate Free Agent Desk 500GB, P/N 9ZC2A3-500 not seen as drive on XP SP3 computer (not mine). Seagate Manager does not see it either. Disk sounds like it spins up normally. Seagate Manager log says it has not backed up since January, "Destination is not accessible". Tried it on 2 win7 computers, still cannot see it as a drive. win7 device manager sees it under disk drives as Seagate FA GoFlex Desk USB device. 


Disk 1

type basic

status online

partition style MBR

Capacity 1907728MB

unallocated space 1MB

reserved space 0

 

1907728MB is just a little more than 500GB.

 

Any solutions or should I take this drive to the skeet shooting range the next time I go?

 

 

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Terabyte
silence711
Posts: 198
Registered: ‎05-21-2012
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Re: Seagate Free Agent Desk 500GB not seen by Seagate Manager or Windows

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‎06-07-2012 08:26 PM

Check to see if the drive is being listed under Disk Management, if it is, do a reformat on it.

 

Then go to seagate manager, DELETE the backup plan (and any other backup plans that may be listed there) and setup a new one. Run a new backup...

 

Lemme know how that works...

 

And props for liking skeet...but don't take the drive to the range with ya just yet.

 

 

To all users: If your data is stored ONLY on an external hard drive, then it is NOT a backup. A BACKUP is having the data stored in TWO or MORE locations. If it is only in ONE location, you don't have a backup at all. If the data is important to you, then have it stored in multiple locations to prevent data loss.
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Byte
strappy
Posts: 15
Registered: ‎07-30-2011
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Re: Seagate Free Agent Desk 500GB not seen by Seagate Manager or Windows

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‎06-08-2012 12:53 AM

I need to pay attention a little better. The Seagate FA GoFlex Desk USB device is my 2TB drive, duh. I thought it was unplugged.  So Windows doesnt see it anywhere, not in Disk Management, Device Manager or as a drive. I think that doesnt leave a whole lot left to try other than "pull!"

 

 

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silence711
Posts: 198
Registered: ‎05-21-2012
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Re: Seagate Free Agent Desk 500GB not seen by Seagate Manager or Windows

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‎06-08-2012 08:16 AM

I bet it would go something kinda like this: 

 

http://www.youtube.com/watch?v=0vX_M4UR4jU

 

Hahaha. 

 

Have fun with it...and sorry bout the hard drive being dead. :/

To all users: If your data is stored ONLY on an external hard drive, then it is NOT a backup. A BACKUP is having the data stored in TWO or MORE locations. If it is only in ONE location, you don't have a backup at all. If the data is important to you, then have it stored in multiple locations to prevent data loss.
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Byte
strappy
Posts: 15
Registered: ‎07-30-2011
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Re: Seagate Free Agent Desk 500GB not seen by Seagate Manager or Windows

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‎06-08-2012 08:56 AM

Thats great. When I was mad at the phone co years ago, I did that to the phone. Very satisfying. I imagine I will feel the same with this drive.

 

thanks

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Yottabyte
fzabkar
Posts: 4,697
Registered: ‎01-27-2009
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Re: Seagate Free Agent Desk 500GB not seen by Seagate Manager or Windows

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‎06-13-2012 01:33 AM

Before applying the "final solution", I suggest you remove the drive from its enclosure and connect it directly to a SATA port on a desktop machine. It may also help to know the model number and firmware version on the drive's label. For example, certain versions of 7200.11 firmware were afflicted with a bug. If yours is one of these, then there is an easy DIY fix.

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arnn88
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arnn88
Posts: 2
Registered: ‎11-17-2012
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Re: Seagate Free Agent Desk 500GB not seen by Seagate Manager or Windows

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‎11-17-2012 09:53 PM

i got the same problem...help me please...

i dont understand...what should i do?

it is this external totally damaged?

please... :catsad:

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AskTheLeaf
Posts: 2,851
Registered: ‎06-13-2011
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Re: Seagate Free Agent Desk 500GB not seen by Seagate Manager or Windows

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‎11-20-2012 11:57 AM

Please take a look at our external drive troubleshooter to see if it resolves the issue:

 

http://www.facebook.com/note.php?note_id=327078587362745

 

Before opening an enclosure, please contact our warranty support:

 

http://www.seagate.com/about/contact-us/warranty/

<><><><><><><><><><><><><><><><><><><><><><><><><>
--If you find a user's post useful, please mark it as an Accepted Solution and/or give it a kudo!

--We turn on ideas. Release the hounds.

Give a hoot. Backup your data on a second storage media.
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