12-31-2011 04:27 AM - edited 12-31-2011 04:29 AM
I know that this question/issue has been posted several times but reading through the postings and responses, I haven't found any solutions to the problem but here's my situation, earlier today my Seagate started to make an audible crackling or clicking sound which I have never heard before and it occured at a point where the computer had been operating for a while so it wasn't something that happened when I first turned on the computer. When I heard the noise, I immediately disconnected the drive and let it rest for a bit and then I tried to reconnect it and at that point I realized that my computer wasn't recognizing the drive anymore. I have two Seagate drives that I use and the other one is running fine and the one that I am having a problem with wasn't dropped or any other physical damage was done to it, it was and has been in the same undisturbed location on my desk so I am unsure of what is the cause of this problem. I have an incredible amount of important data/programs on this drive and I NEED to recover this safely. Reading one of the other threads concerning the same sort of issue, the respondant asked for information from Microsoft's UVCView Utility so I am going to include that below to hopefully save someone from asking me for it and I have gone through the external drive troubleshooter backwards and forwards and I am at a loss for a remedy and I am hoping and praying for a miracle..I am attaching the error messages that I get when I try to run Seagate Tools and hopefully someone is able to help me to understand what it is that is necessary to make this run correctly...thanks in advance...by the way, the model number is '9ZC2AG-500' and it's a 1TB drive...
01-01-2012 05:37 AM
If you've read the simple suggestions and none have worked I would break it open and internally connect it if the PCB on the drive shows no signs of damage, if this works it would seem the bridge board has failed in it, you will invalidate the drive opening it so it's at your own risk, if this does fix it you can either get a dock/enclosure or simply leave it inside the pc as a slave, hth.
01-02-2012 01:45 AM
I hate to sound like a complete idiot but I want to make sure that I understand you correctly since I have about 5 years worth of information on the drive and all of it is important to me(obviously). Can you please explain exactly it is what you are trying to let me know or if there is a website that covers this exact process, I would appreciate it if you could let me know...I am not completely knowledgeable about computers...and please remember that this drive is an EXTERNAL drive and not an INTERNAL drive, thanks...
01-07-2012 12:11 PM
Before you take this external hard-drive apart. . .take it and see if it works hooked up to another computer. I was using another hard-drive, when it all of a sudden just stopped! I ran all the test, to trouble-shoot the HDD, to no avail. Finally I took it to my neighbors house and hooked it to his computer; and wah-la, it worked! Try changing your power supply,(plugging it into another outlet), or changing the usb port you plug it into.I'm in the process of buying a 3.0 adapter card for my laptop, which I hope will make my download time a little faster, as far as transferring my info from my computer to the hard-drive.It is probity nothing more than a bad usb cable or the darn thing not getting enough juice. If nothing else works, you can take it to a reliable computer tech at Staples or Office Depot, and have them remove your important info and transfer it to a disk, or another hard-drive.
01-08-2012 12:42 PM
I'm hoping you can help me. I have recently retieved my seagate desk external hard drive from my safe, as I have all of my pictures from my babies on it. It won't power up. Nothing. Not a peep. It was working the last time I put it into the safe which has to be about 6 months or more now. I have tried the usb port with another device and it works and I have tried plugging in the hard drive into another computer and directly to the wall socket and still nothing. Please help me as all of my photos are on there.
thank you so much
02-13-2013 04:24 PM
I had the same problem thinking my drive wasn't powering on. I was sitting there thinking and I heard it. I noticed that it now takes its time powering on. Not sure why.