09-16-2008 07:59 PM
Nick TS174: Hi, my name is Nick TS174. How may I help you?
Tandero: Hi, my external hard drive is no longer recognized...
Tandero: Not on my computer, not on device manager, not on disk management...
Nick TS174: Have you confirmed this to be the case from multiple PCs?
Tandero: Yes, I have tried that for Windows XP and for Mac (using NTFS).
Tandero: Two computers for each OS.
Nick TS174: Due to the problems that you have incurred, the option to replace the drive (RMA) is being offered provided the drive is under warranty.
To set up an RMA online, please visit our website:
Click on Verify your Warranty and Process a New Return to start the RMA process. If you would like to call us to get an RMA for your drive, please call our warranty services line at 1-800-732-4283 and choose the option for Product Return Authorization.
YOU MUST HAVE AN RMA NUMBER PRIOR TO HAVING THE DRIVE REPLACED.
If you are interested in data recovery, please check out the following article.
Further information can be obtained by directly contacting the data recovery department in the US at 1-800-475-0143.
Further information can be obtained by directly contacting the data recovery department in the US at 1-800-475-0143
Tandero: ok, thank you very much.
Nick TS174: Have a good evening
You have disconnected.
09-17-2008 06:29 AM
09-17-2008 12:58 PM