08-15-2010 03:28 AM
Hi all, I hope someone can help me solve this problem, my neighbour need help with their Seagate FreeAgent Desk, they have only owned this product for less then 2 months and all ready it does not work, the dilemma is that they have personal info and important stuff they need to recover and the Unit now just beeps and no longer lights up. Their P.C. does no longer reconize that is is plugged in. Now if there was nothing saved on the Unit then they could just get a replacement job done, but they need to recover their back up stuff,so they took it to a P.C. repair shop but they quoted upto £150 for a specialist to do the job. Does not seem fair when the Unit is less then 2 months old and cost around £55 to buy. Surely Seagate must cover this fault. I noticed on another forum that this is becoming a comman problem with no result, So hopefully I have come to the right place, If anyone can help please feel free to leave a reply and if any additional info is needed to help solve this problem let me know , thanks...
08-16-2010 03:01 AM
08-16-2010 03:34 AM
Seagate might cover the fault, if it is a fault in workmanship or materials, but will NOT recover the data (or pay for recovery at its own expense) for your neighbor - that is clearly spelled out in the user warranty (unless the warranty is different in the EU / UK). Also, don't forget that it may appear like a "common problem", but you never hear people (like myself) who have perfectly working drives complaining on the forums...
Like previously suggested, if the FreeAgent drive is a USB-powered version, then you might try obtaining a USB Y-cable which pulls extra power from a second USB plug. You might also try plugging it directly into a modern computer with USB 2.0 ports. I encountered that problem with a couple of my FreeAgent Go drives - once I used the desktop cradles (USB Y-cable ends) I no longer had issues.
If the drive is basically a 3.5" drive inside an enclosure, then you have limited options if there is no easy fix from Seagate: Your neighbor can either take apart the external case and install the hard drive into a standard 3.5" drive bay in a desktop computer to recover the data and possibly have it useable, take it back to the store of purchase, or send it back to Seagate for a replacement drive. Keep in mind that if the old drive is exchanged (store or Seagate), it and the data will not be returned or recovered.
The reason I suggest removing of the drive from the external case is that, in my experience working on computers and accessories, sometimes the controller board inside the enclosure goes bad while the drive(s) inside are still in perfectly useable condition. Keep in mind that opening the enclosure instantly voids the warranty and Seagate will not accept the drive for an exchange, nor would the store it was purchased from accept it for a refund / exchange. Removing the drive from the enclosure is a last resort to recover the data if it is more important or critical than the drive being external or exchanged for replacement.
08-16-2010 03:42 AM
The irony is that you have no surity that the replaced product will not develop the same problem. The seagate customer care suggests, you keep a backup of the backup.
I feel sad when someone looses data cause thats the most important thing. I hope and wish you can recover it all.
08-16-2010 07:15 AM
Thanks guys for your replies. As it was very important that my Neighbour needed the infomation in the Unit I managed to open up the cover to the Unit and plug the HDD into thier P.C. and retrieve the Files. I found a link on YouTube of how to. I will leave a link soon of how to do it all yourself, even if your a novice like me it is very easy I promise you. Thanks again to all who replied Ytee
08-16-2010 01:29 PM - edited 08-17-2010 12:56 PM
Here is the link to another forum, you will probably need to register there but I have left a thread there about this problem, I'm a novice but I managed to retrieve my neighbours files for them and now they have an extra 500GB internal HardDrive in their P.C. with there files still on it instead of an dud External HardDrive. So guys don't worry, dont send it away and spend loads, if this doesnt work for you it means that you unfortunately have a very duff External HardDrive. http://www.yo-lid.co.uk/forum/viewtopic.php?f=32&t