FreeAgent Products

[jnewmarch]

Initial installation of my FreeAgent Desk external drive was fine and I could use the Seagate software via the Status Icon.  Unfortunately I accepted the prompt to upgrade the software and now the Status Icon says "No drive connected".  I can however access the drive using the nornal Windows  techniques but cannot access the Seagate software.

[bsijwr1]

I am having the same problem. I just installed and initial install worked fine. An update was requested and I allowed it to update and now the software doesn't recognize the drive even though Windows Vista does. Someone help !!!!

[jnewmarch]

I am disappointed in this forum.  Although I have seen numerous requests for help, I have yet to see a helpful response.  I wonder if Seagate employees even read this forum or is it a device to simply get customers off their backs?  In contrast I have found other forums to be very helpful.

[jnewmarch]

BTW, If you uninstall the Seagate sofware and simply run the program InstallSeagateManager.exe from the root of you external drive, the icon will work again.  Just resist the offer to upgrade when it is presented to you again.

[AlanM]

Hi jnewmarch:

Thanks for your participation in the our forums so far. Please remember that this is an online community where many of the responses come from other users, such as yourself. The forum is not a replacement for Customer Service. Seagate representative do from time to time come to lend a hand answering posts but not necessarily on a continual or frequent basis. If you have immediate needs, your best bet is to contact Customer Service directly whether by phone, email, or chat.
Thanks.

[bsijwr1]

I would think that if a representative of customer support can read and respond to posts, they could certainly add some value by addressing issues that are valid in the user community. When multiple users post about the same problem, it might be good for the customer representative to be a little proactive and try to get a solution posted so customer support doesn't have to address many individual calls.

[jnewmarch]

---

AlanM wrote:
Hi jnewmarch:

Thanks for your participation in the our forums so far. Please remember that this is an online community where many of the responses come from other users, such as yourself. The forum is not a replacement for Customer Service. Seagate representative do from time to time come to lend a hand answering posts but not necessarily on a continual or frequent basis. If you have immediate needs, your best bet is to contact Customer Service directly whether by phone, email, or chat.
Thanks.

---

I tried that but is is a dead end as one cannot escalate the call to support.  It is locked forever on self service as one cannot select yes as the screen tip suggests.  I could not find anywhere on the page to click that would give me the possibility of selecting yes

[jfarnsworth]

I discovered a resolution to this problem. If you are a windows user, go into your control panel and select "Uninstall a program." From the list of programs, find and click on the Seagate program and click "uninstall". Instead of uninstalling the software choose the option to "repair". This instantly fixed my problem, and the backup is now working perfectly. My backup plan didn't have to be deleted because I used "repair", which means that I also didn't have to re-backup everything again! I hope this helps!