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Thanks for your participation in the our forums so far. Please remember that this is an online community where many of the responses come from other users, such as yourself. The forum is not a replacement for Customer Service. Seagate representative do from time to time come to lend a hand answering posts but not necessarily on a continual or frequent basis. If you have immediate needs, your best bet is to contact Customer Service directly whether by phone, email, or chat.
I tried that but is is a dead end as one cannot escalate the call to support. It is locked forever on self service as one cannot select yes as the screen tip suggests. I could not find anywhere on the page to click that would give me the possibility of selecting yes
11-28-2010 11:38 AM - edited 11-28-2010 11:39 AM
I discovered a resolution to this problem. If you are a windows user, go into your control panel and select "Uninstall a program." From the list of programs, find and click on the Seagate program and click "uninstall". Instead of uninstalling the software choose the option to "repair". This instantly fixed my problem, and the backup is now working perfectly. My backup plan didn't have to be deleted because I used "repair", which means that I also didn't have to re-backup everything again! I hope this helps!