I bought a Seagate 1.5 Terabyte USB drive in January, 2010 from Wal-Mart. (Model Number: ST315005FDA2E1-RK) One factor in choosing this drive was the 5 year warranty. This drive failed (clicking, not recognized, crashed everything) in 17 days. Wal-Mart only accepts electronics returns for 15 days, so I e-mailed Seagate. They answered right away and said they would send a new drive. I noticed that my warranty was listed as less than 4 1/2 years, didn't understand. My "new" drive came and I could see that it was refurbished, which irritated me as a basically brand new drive had failed. I e-mailed. They answered right away and told me to try to return it to Wal-Mart, as they could not/would not help me. Wal-Mart was great, they couldn't take it back, but they called Seagate. Seagate told them that they would only replace a dead drive with a new one within six months of purchase. Wal-Mart said that they were looking at my receipt, this drive died at only a few weeks old. Seagate said that the warranty starts WHEN THE DRIVE IS DELIVERED TO THE RETAIL STORE. Wal-Mart received this drive in June, 2009 and it was already more than six months old when I purchased it. The Wal-Mart manager couldn't believe what Seagate was saying. "Are we supposed to pull unsold units off our shelves after a few months? How can you treat our customers like this?" Seagate didn't care. (I have heard elsewhere that I might petition Seagate to have time added onto the end of my warranty, but there is nothing they will do about the drive being "six" months old the day I bought it.) I e-mailed Seagate again and told them I needed a new drive to replace my dead new drive. Seagate never bothered to reply to this e-mail.