Hey, anyone who has this problem and found this thread, please register and tell us your story too! That seems to be the only way to get this resolved. Seagate thinks its just a few people who didn't read the manual or something...
I have a P5B Deluxe with the same JMicron eSATA, I'm on my 2nd FreeAgent Pro 750, and this one worked fine for a few weeks until suddenly it stopped showing up in Vista. Once I fiddled with drivers and BIOS settings and updated my BIOS and the JMicron drivers, it worked again... but not well enough. I tried to access a folder and I guess the drive was sleeping, it took 10 seconds to wake up once, and about a minute one other time. And I'm not happy when I hear clicking!
I'll try USB for a few days but if Seagate can't see fit to get an ASUS MB and JMicron eSATA setup in its labs and see the problem for themselves I'll buy a different brand! This one will go back to Costco. Sorry, but USB2.0 wasn't why I bought the thing, it was the eSATA (which we all know IS faster than USB and Firewire as an interface).
I've also experienced this issue. While copying files, the drive disables and I have to power it off and restart the computer.
I think it's because the controller unit(the bottom part of the FreeAgent, where cables are plugged in, get's too hot!)
When I lifted the drive a few centimeters from the table (by placing it on 2 stacks of cd's) the issue didn't happen quite as often. Still I experience the error from time to time. Also, this error has caused data-loss, which is extremely annoying!
I'm really sad I bought this external drive - poor ESata functionality and the software doesn't work in Vista X64.
Especially the incompatibility with Vista is a joke - what's the point in introducing the "ultimate" external harddrive for the creative pro, when it doesn't even work with professional Operating systems?!
I have to run X64 in order to utilize more than 3.3GB of my Memory and I have the Asus P5K mobo.
I sincerely hope that updated firmware will come out some time soon - cause right now the drive functions primarily as very expensive "art" on my desk.
Message Edited by Martinowich on 01-22-200806:31 AM
I'm just a mod, not Tech Support. This is an online community where many of the responses come from other users, such as yourself. The forum is not a replacement for Customer Service. Seagate representative do from time to time come to lend a hand answering posts but not necessarily on a continual or frequent basis. If you have immediate needs like firmware, your best bet is to contact Customer Service directly whether by phone, email, or chat. Thanks.
I bought the 750GB FreeAgent Pro specifically because it had eSata support, but I am very, very disappointed. I have a MacBook Pro and a eSata Express34 card adapter. The drive does work, but when I tested the transfer speeds with a 1.5GB folder it was the same as my USB2 drives and slightly slower than an older Firewire drive. I also have a Vantec USB2/eSata enclosure and when tested the transfer speeds were the same. So I thought the problem must be my Express card adapter.
I started looking for better adapters and contacted a company who specializes in this stuff. Here's what they told me: "Most of the available Express34 cards use the same chipset and hence are virtually the same card. That isn't your problem here though. The issue with the Seagate drive is that it bridges the DATA to USB and then bridges it back to SATA. You will always get all the limitations of USB plus the limitations inherent in double bridging the data back to SATA. That drive is slow and has always had a lot of issues in transfer reliability reported buy its users when using the SATA port. As much as I hate to say it, the drive will most likely give better service connected via USB. USB was never designed for high speed hard drive data transfers, but that is the best that the Freeagent has to offer. It is very likely that the Seagate drive and the Vantec drive both use the exact same bridgeboard inside. Which is why your results are the same. And is also why we don't sell any of those drives."
This is very disappointing to say the least and I feel like Seagate has tricked me into paying more for an eSata drive that performs the same or worse than a USB drive. I'm also very annoyed by the stupid on/off switch. I just spent 10 minutes trying to turn it on and was eventually forced to unplug the **bleep** thing and plug it back in. I want my money back!!!
I just called Costco to explain why mine's going back (a second one actually!) and to complain... and they said they are about to stop selling it. Probably because of the number of returns or complaints, no doubt.
You *can* get better than USB speeds out of the eSATA interface on the FreeAgent Pro drives, you just have to apply the firmware update that Seagate doesn't seem to want to admit they have on their web site.
I sent you a private message with information that should help you out, since if I post it here I've been threatened with being banned...