Seems like a lot of us in Iraq buying these HD's at the PX. Mine is broke in the same way as everyone else on this thread. Right after I moved all the data from my laptop to that HD it busted. Now I have a HD that contains all my data and I can't access it. Maybe I should crack the case, pull out the actual HD, buy a new HD case and go from there.
That's exactly what I did. Got a USB2 case and have been using it ever since. Since I have a Mac, I don't use any of the backup/recovery software, so I don't know if that will be a problem. It was kind of fun cracking through the hard outer casing to get to the chewy HD inside!
I've also just had the same problem with a drive that is only 3 months old. I've file a customer service request asking if there's a way to get a replacement connector module for the bottom of the drive without having to return the entire drive. This is only the 2nd time I've ever removed the USB cable so this is clearly a weak link in their design.
I hope there's something simpler and faster than having to send the entire drive back.
04-22-200801:50 PM - last edited on 04-23-200803:09 AM by SalA
I seems that I am not the only one either. I am in the states and I have had my HDD for 6 months. I needed an external for some storage and noticed that this unit has a swapable interface module. WELL great, I made the purchase. Now that I am beyond the issue that was originally plaguing me, I want to make this actually functional for my set up. I need the FIREWIRE interface module. I asked 5 months ago about it and I got the response that it is not for sale at this time. Now I am pissed off. I chatted with an agent online just before typing this, and "Donnie" was mostly personable, but neither did he go out of his way to even attempt to solve my issue. If SeaGate is going to make a crappy drive that breaks like this and then not support it... It does not speak well for a large company like this to leave the customer base hanging without parts that are obviously made to be swapped out as needed for use with the varying systems applications that are the reason we purchased this design.
WAKE UP SEAGATE!!
on another note, I need the Firewire interface. I will gladly trade someone my usb/esata for the firewire one!!
I posted this in the thread titled "Bad USB Port Engineering" but this also can be applied here.
I have this problem with the USB connector coming loose, too. My particular model is the Seagate FreeAgent Desktop External Hard Drive 500GB, and it is less than 5 months old.I contacted customer services and was told that this is considered an accessory piece, and they will not have a replacement in stock until June. Moreover, because it is an accessory, it is not covered under the warranty, despite the fact that the external hard drive is useless without the ability to connect it to the computer! And if I wanted to get it replaced, I'd have to pay for the data recovery, which is fair as it is specifically stated in the warranty as not being covered, but I'd also have to pay for shipping because they're replacing the drive for an accessory piece not covered. The cheapest price of shipping? $1700. Has anyone else found a way to fix the USB connector yet? I was thinking of using superglue until I read on the forum that someone else had a problem with the drive not being recognized after that.
I also have the same problem . Im going to call Seagate today to find out more about getting a replacement part . My only other option is to get a eSATA to SATA cable but where would i plug it into ? The mother board ?
I just called and they told me that i need to get all my files off the Hard drive somehow ( eSATA to USB ) and then i send it in for warranty and theyed replace it with another up todate hard drive . If i don't take off my files I'd lose all my files , but they would still replace it .
There are a few YouTube videos showing how to crack open the case and put the HD into a new case. The cases can be had various places (Best Buy, Tiger Direct and New Egg and the such for $30+ or so) and as long as the HD is not bad, works just as good. If you have the newer HD (SATA) make sure you get a unit that has that connection. It's no big deal, these cases have been around since 2001. The fancier cases have Firewire. Segate just packaged it with some software. Plus, as I said before, you do not need to use the Segate software if you wish to use other types.