Reply
Regular Visitor
Twisted123
Posts: 3
Registered: ‎01-06-2012
0
Accepted Solution

Can't Play Media from NAS

Hi everyone, I have a Seagate Theater Plus connected to my home network. On this network is a NAS (DLNA certified) containing my music and videos etc.  I can 'connect' to the NAS by selecting "Media Servers" or "Network" from the main menu.  I can navigate my way to view individual media files.  Great!  However, for some reason I cannot play them!  I know that it is now the media files themselves, as I can put them on the USB hard-drive connected to the Theater+ and play them perfectly.  Just cannot play them via the NAS for some reason.  I have checked all settings on the NAS for file-sharing etc. (I also have a Western Digital media player as well, networked, no hard-drive, and can access the NAS, and play media files perfectly - so I know that it is not the settings on the NAS). My current Seagate firmware is: 02.23.348044A

 

As a point of interest, when I select "Network" from the main menu, navigate to the NAS etc, I am met with the following prompt: Net Used ID: Realtek_guest", and, Net password: *******.

 

I did not enter any ID or password, so I am at a loss as to how these fields were filled, but also, at a loss as to how to change/delete these!!

 

Any suggestions?

 

 

Cheers,

Twisted123

Petabyte
prairiedog
Posts: 460
Registered: ‎07-18-2010
0

Re: Can't Play Media from NAS

[ Edited ]

Hey Twisted,

Welcome to the board.  I have a NAS that works great.

 

Have you done a search for NAS on this board and see any of the proposed solutions there?  A cold method reinstall of the firmware could be helpful.  A static IP for the NAS is also a solution (I would try this first - you may need to reboot the network for the dhcp's to be cleared out both on the FAT+ and the router).  Then add a favorite, using the IP address.

 

I recommend only connecting via Network - having the NAS encode just isn't efficient and there have been issues using DLNA on this device.  You do have a user/pass set up on the NAS, yes?

 

Ok, there are a few things, please report back!

 

-------
- Please search the forums first and remember, these are COMMUNITY forums so don't expect Seagate techs to trot out some new firmware update because you don't like something. To be honest, they don't even visit these forums. Be nice, verbose, and mindful.
- There are sticky threads that can also answer many of your questions
- Reinstall firmware with the COLD METHOD
Regular Visitor
Twisted123
Posts: 3
Registered: ‎01-06-2012
0

Re: Can't Play Media from NAS

Thanks for the suggestions prairiedog.

 

My NAS (Cisco NSS326) is assigned a static IP, along with the FAT+.

I can get to the NAS using Network, which is good (obviously!!!)...however, the FAT+ comes up with "Net User ID" & "Net Password".

 

I have not seen where I can enter this information in, nor can I see anywhere that I can 'add' it to my favourites.

Petabyte
prairiedog
Posts: 460
Registered: ‎07-18-2010

Re: Can't Play Media from NAS

How about the instructions on p.41 of the manual.  (link)

The section titled "Creating a Shortcut to a Folder with Restricted Access"

Here's the paste, no need to d/l the manual.  I think you were missing a part at step 3.

-----------------------------------

1. On the Home screen, select Network from the list of device shortcuts (see Figure 5
on page 10), then press OK.
2. Select My_Shortcuts, then press OK.
3. Press Information.
4. Select Add, then press OK.
The Add Shortcut screen opens.
TIP: Use the left and right arrows to navigate this screen.

5. Select Net User ID, then press OK. Use the on-screen keyboard to enter your user
name, select Done, then press OK.
TIP: Connect a USB keyboard to your media player to type faster. See page 42 for more
information.
6. Select Net Password, then press OK. Use the on-screen keyboard to enter your
network password, select Done, then press OK.
7. In the IP address boxes, use the up and down arrows to enter the IP address of the
computer on which you created the shared folder.
8. (Optional) Select Detail to add more information about this network connection,
including a domain and host name.
9. Select OK, then press OK.
10. When prompted, press OK again to save the new shortcut.

--------------------------------------

Let me know if that works.

-------
- Please search the forums first and remember, these are COMMUNITY forums so don't expect Seagate techs to trot out some new firmware update because you don't like something. To be honest, they don't even visit these forums. Be nice, verbose, and mindful.
- There are sticky threads that can also answer many of your questions
- Reinstall firmware with the COLD METHOD
Regular Visitor
Twisted123
Posts: 3
Registered: ‎01-06-2012
0

Re: Can't Play Media from NAS

The manual that I have does not mention anything like what you posted! Little wonder I was having troubles with this.  I followed the instructions (downloaded a copy of the manual), and hey! Presto! I can now stream media from the NAS!!

 

Brilliant!

 

Thank you so much prairiedog!

 

Warm regards,

Twisted123

Visitor
Nitro785
Posts: 3
Registered: ‎01-15-2012
0

Re: Can't Play Media from NAS

prairiedog THANK YOU!!!! in my problem that solution helps too.

 

You`re my hero! :smileyhappy:

Petabyte
prairiedog
Posts: 460
Registered: ‎07-18-2010
0

Re: Can't Play Media from NAS

Really happy you both are able to get this working.  I have loved this little device - hopefully you will too (now that it's config'd right).

 

btw, see my stick thread in my signature for other tips.  I really recommend turning off auto-update as these tend to cause problems (that is, if Seagate ever makes another update).  I tend to stay with what works and running 2.20 on one of my three yet.

-------
- Please search the forums first and remember, these are COMMUNITY forums so don't expect Seagate techs to trot out some new firmware update because you don't like something. To be honest, they don't even visit these forums. Be nice, verbose, and mindful.
- There are sticky threads that can also answer many of your questions
- Reinstall firmware with the COLD METHOD