FreeAgent Theater and GoFlexTV

[tomwwolf]

add my name to the list of people who:

a) started an upgrade over a network;

b) and the upgrade crashed a minute or two into the upgrade;

c) and now the unit will not connect to the internet;

d) and is acting very flakey

I have a hardwired connection and it sees everything on the home network, and everything else connects to the internet - but the FAT+ does not. 

I think that list is the list of people screwed since seagate refuses to post the firmware on the website and only alllows online upgrades that leave a unit 'semi-bricked'

So here i am at Version 1.24 with a semi-bricked FAT+. Happy i am not.

tom w wolf

[TSV]

@IDMS: Missed to reply to your message. I had turned off automatic updates and so didn't realize 1.26 is out. I just did an online upgrade to V1.26. The procedure was very similar to how V1.25 online update was and took about the same time (10 mins). However, I don't see any difference since V1.25. Did you manage to figure out the new features/fixes in this version ?

Once again, dear Seagate, will you please host the latest firmware version on the website ? It's really for customers who are stuck with V1.24 and unable to return the box.

[marcanto]

Sigh, another semi-bricked FAT+ here, stuck at 1.25 and no network recognition. I actually had a very nice online firmware upgrade from 1.24 to 1.25 (US), but today when the system prompted me to update to 1.26 and I accepted it all went bad. I walked away when I saw it was about 10% done downloading, but when I came back it says it had failed due to congestion. Then when I attempted to upgrade again it would say it was downloading only a 1K update and fail. Once I powered the system off and back on, I lost the TV image. Messing with the reset button got me back to a 480P picture so I could see what I was doing, but now every time I power the FAT+ on, there is no image, regardless of what settings (Auto, 1080P 60Hz) I last set it to. And of course, no network, just as I started getting used to the odd Youtube interface (what, no pause?).

I'm sad to see the first emails about 1.26 are about failed attempts instead of even a single official announcement from Seagate saying it has been turned on. If this isn't getting addressed quickly, I'll be returning this unit to Best Buy before my return window closes. Seagate (Mr. Luczo if you're paying attention), I've always been happy with the quality of your products. This is getting to be quite disappointing.

[SC]

It is really amazing that they dont even have release notes for new firmware.  Freaking awesome.

I thought buying Seagate will get better support but I guess now.  No freaking Seagate people here reading or viewing the message too.  I am so regret getting this piece of crud.

[maxo23]

I think i solved the problem that everyone in this thread is having.

Everyone should try this.

1. download v1.24 firmware off the seagate site

2. extract the firmware with winrar and copy it to an empty thumbdrive

3. unplug the FAT+ power cord from the back of the unit not the wall outlet

4. insert the thumbdrive in the front USB port or the FAT+

5. *IMPORTANT*   press and hold the rest button on the back of the FAT+ and simultaneously plug in the power cord back into the unit, let go of the rest button when you see the Seagate logo on the screen.

6. wait a few minuits, the firmware upgrade to v1.24 should start

7. Once the firmware is completed you should have internet access, and an upgrade to v1.26 or whatever firmware is available can be upgraded through the unit itself

 These steps worked for me , i hope they all work for you.

Cheers

[stevenk78]

Thanks Maxo23!

I followed your steps and it worked like a charm - took about 15 minutes total. I urge anyone who is stuck on the crappy 1.24 firmware to give this a try.

[marcanto]

I'm sad to say this did not work for me. The at the step of holding the reset button while plugging in the power and waiting for the Seagate logo to appear, it then hung indefinately at that logo with the power LED flashing yellow. I left it for a good 20 minutes to be sure it wasn't attempting the update in the background, but finally gave up and unplugged it. The unit is unchanged, but ...

... it destroyed my 8GB flash disk! I'd suggest if you try this method, be sure to use a memory stick you don't mind a permanent loss of not just the data, but the stick itself! (More details of this in another thread.)

[maxo23]

marcanto , try using a differnt memory stick, and are you sure you extracted the file first before you copied it to the thumbdrive?

[dingram77]

K, I too went through the same thing as you. I had to format my memory stick to "fat" then I unzipped it to it. I pulled out my other stick while it was still trying to load off of it, now I know it wasnt actually loading off of it because the memory stick has a loading lightl, so I pulled it out and inserted my memory stick formatted to Fat and it worked like a charm took maybe 3 min... Hope this helps.

[Daddy Junky]

I went to use the Seagate theater yesterday and experienced thesame problem, network congestion message. Had to reset it various times. I knew I should of went with WD HD Live. Now, what is Seagate goint to do about this? I can't take it back to Best Buy because it's past 30 days?

Where are you Seagate on this issue? Speak up! You rReputation with this product is on the line.